Management – Area/Multi-site (Retail & Consumer Products)
RM 4,500 – RM 5,000 per month
Benefits
- Reputable company
- EPF, SOCSO and EIS contribution
- Sales Commision
- Incentives
- Group Personal Accident Protection
- Group Hospitalization Scheme
- Outpatient Treatment
- Dental Subsidy
- Annual leave
- Miscellaneous leaves (i.e Birthday,Compassionate, Wedding, Examination, Calamity etc)
- Compassionate Token
- Birthday Gift
- Wedding Cake
- Staff Purchase Discount
- Duit Raya
- Flexible working hour
To be successful in this role, you will need to have…
- At least Diploma/ Bachelors in Hospitality, F&B management or related disciplines.
- Minimum 3 to 4 years of experience in the same management capacity within the F&B/ retail industry
- Experienced with food safety and inventory management procedures
- Passionate for customer service and sales
- Possess own transportation for outlet visits
- Fluency in Bahasa Malaysia and English. Any additional fluency in other local dialects are welcomed.
Job Responsibilities:
Operational
a)Customer
-Ensures that outlet teams are delivering excellent customer service in the area
-Ensures that all customer feedback are appropriately addressed
-Continuously drives and champions customer satisfaction and loyalty, coaches team on how to treat customers and bring them back
b)Operations
-Ensures that outlets are operating with excellence by conducting timely restaurant visitations, QSC audits and frequent communication with outlet leadership. This includes:
➢ Compliance with all legal, financial and operating company policies and procedures
➢ Food safety, sanitation, cleanliness, security and halal requirements are followed at all times
➢ All in outlet SOPs are strictly adhered to at all times
➢ All products and services going out to customers are of high quality and within standard
➢ Outlet is well kept and maintained, representing the brand appropriately
People
a)Outlet Teams
-Ensures that all outlets within area are adequately staffed at all levels
-Creates positive people culture and working environment within all outlets in area where people are motivated
-Monitors staff retention and turnover, initiates plans to retain people
-Values and respects diversity
b)Training and Development
-Coaches and develops outlet leadership team which includes café managers, supervisors and assistant supervisors.
-Ensures that training and development of outlet teams are of high quality and timely
Financial
a)Sales
-Sets targets, tracks and monitors performance of individual outlets
-Drives action plans to achieve these targets
b)Profit
-Monitors and implements controls to ensure that all outlets are operating at appropriate costs. Minimize wastages and ensure that costs are at optimum level.
-Control Shrinkages, store theft and fraud
-Improves product mix to improve sales productivity for better food cost
Growth
a) Brand
-Always looking for opportunities to grow brand in area
b)New Outlet Openings and New Products
-Leads and supports new outlet openings/ new products, ensure that it is adequately resourced and set up for success
-Coaches and supports new outlet management
-Implements plans to reach Financial and Operational goals
APPLY AT :- JOBSTREET MALAYSIA – SECRET RECIPE