IT Operation Specialist, Network (Work location in Singapore)
- Johor Bahru, Johor
- Networks & Systems Administration (Information & Communication Technology)
- Contract/Temp
- $3,600 – $5,000 per month (SGD)
Job Responsibilities
• Monitoring and Support: Proactively monitor the performance and availability of IT systems, including servers, networks, and applications. Provide first-level support and troubleshooting for detected issues.
• Incident Management: Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system.
• SD-WAN Service Requests and Changes: Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet.
• Operational Tasks: Perform daily health checks, log reviews, and system performance monitoring. Ensure all scheduled tasks are completed within agreed service levels.
• Communication: Maintain clear communication with internal IT teams, stakeholders, and end-users. Provide timely updates on incident status and operational activities.
• Compliance and Security: Follow company policies and regulatory standards to ensure secure and compliant IT operations.
Job Requirements:
• Tertiary education in Information Technology, Networking, or a related field (Bachelor’s degree)
• At least 1 year of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud).
• Hands-on experience with SD-WAN platforms (e.g., Cisco Viptela, VeloCloud, RansNet, SilverPeak, Fortinet) and familiarity with change request execution and basic troubleshooting.
• Solid understanding of IP networking fundamentals (TCP/IP, routing) and operating systems (Windows, Linux).
• Professional certifications such as CCNA/CCNP or SD-WAN vendor-specific certifications are advantageous.
• Must be able to work 12 hours shift on weekends and public holidays.
Interested candidates may apply directly with CV to Patrina@eps.com.sg