Operations Executive (Customer Service)
- Kelana Jaya, Selangor
- Client & Sales Administration (Administration & Office Support)
- Full time
- Add expected salary to your profile for insights
Shape the Future of Health with Biomedia Holdings
Join a leading life sciences group driving innovation in Microbiology, Oncology, and Infectious Diseases across Southeast Asia. Headquartered in Singapore, Biomedia Holdings empowers healthcare, research, and pharma sectors with cutting-edge diagnostics, therapeutics, and lab technologies.
As we expand across the region, we’re looking for bold, agile professionals ready to make an impact. Be part of a team that’s transforming science—and saving lives.
Responsibilities:
The Operations Executive (Customer Service) oversees and manages all aspects of customer support operations, including handling customer inquiries, processing orders, managing deliveries, and overseeing order management processes.
Customer’s Enquiries
- Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication channels, providing accurate information and resolving issues effectively.
- Communicate and follow-up with customers regarding order, delivery schedules and status.
- Manage enquiries such as stock availability.
Customer Relationship Management
- Coordinate the key accounts program in collaboration with the sales team, nurturing and managing customer relationships.
Order Processing
- Process customer orders accurately and efficiently, ensuring adherence to established protocols and timelines.
- Coordinate with the warehouse and logistics teams to prioritize and fulfil orders based on inventory availability and shipping requirements.
- Resolve order discrepancies or issues promptly and effectively, ensuring customer satisfaction.
Shipment Management
- Perform shipment coordination & documentation for exports and drop shipment orders with inter-companies and overseas customers.
- Make shipment arrangements based on the most cost effective and efficient logistics partners and routes.
- Provide with the necessary documents where required. (e.g. Certificate of Analysis / Compliance and end user license etc).
Compliance and Best Practices
- Review and update all relevant SOPs (new and/or existing) as assigned.
- Identify opportunities for process improvement and workflow optimization.
- Establish and maintain an efficient reporting system to minimize operational errors and promote cost-saving strategies, supporting a lean management approach.
Others
- Review and achieve agreed-upon KPIs.
- Perform other projects & duties as and when assigned.
Requirements:
- Degree holder in Business Administration, Supply Chain Management, or other Business-related discipline
- 3 years of experience in customer service-related and order management roles.
- Relevant experience in a trading & distribution environment.
- Hands on experience in Order Processing and Shipping.
- Experience with Navision (ERP) will be an added advantage.
- Good proficiency in written and spoken English.
- Proficient in MS Office – Word, Excel (V-Lookup, Pivot Table), PowerPoint
- Team player with the ability to work independently.
- Critical thinker with problem-solving skills and able to withstand pressure.
APPLY AT :- JOBSTREET MALAYSIA – SPD SCIENTIFIC