- George Town, Penang
- Help Desk & IT Support (Information & Communication Technology)
- Full time
- RM 2,500 – RM 3,500 per month
- TAKE NOTE: *** Willing to work during weekends, public holiday and on rotational Night/Midnight Shift ***.
- Provide technical support for applications/systems
- Diagnose, troubleshoot and rectify reported problems
- Over-the-phone diagnostics and troubleshooting
- Manage customer complaints/requests
- Liaise with service providers and IT Department
- Convey problems/requests clearly to next level support/development team or suppliers
- Respond to customer issue and inquiries by answering product and service question via what app, wechat, line, viber and skype.
- Identify and resolve customer’s problems and complaints by selecting the best solution.
- Able to respond quickly to customers in a professional and polite manner.
- To closely follow up with customers’ complaints, ensuring customers satisfaction.
Job Qualification:
- Candidate must possess at least Primary/Secondary School/SPM/”O” Level.
- Preferable at least 1 year experience working as Customer Support.
- Written and communication skill in English , Mand4rin and Bahasa Malaysia, additional language is an advantage. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
- Capability to handle multiple tasks and responsibilities.
- Ability to work independently.
- Possess problem resolution skills and escalation management skills.
- IT / technology knowledge is an advantage.
APPLY AT :- JOBSTREET MALAYSIA – MESH RADIX