Systex Asia Sdn. Bhd.

Job Family / Department: Consultant / Technical

Reporting: Manager, Technical Services

Functions/Responsibilities:

Engage with the Clients to understand business and technical requirements.
A strong technical knowledge to identify and understand customer challenges.
Work with the sales team to develop and execute solutions meeting customers’ business requirements.
Conduct technical product demonstrations, presentations and technical proposals.
Synergy with cross-functional teams through technical collaboration.
Proactive guide the team in performing technical fault isolation or troubleshooting.
Engage and work with the respective principal or party on the delivery of technical proposals.
Contribute to achieving the Technical GP target and also team effort by accomplishing related results as needed.

Pre-Sales Solution and Service Delivery

Understanding of systems architecture across the solution landscape – private cloud solutions, data and endpoint security and cloud technologies.
Provide technical leadership during requirements discovery & solution development, and bridge with internal teams to ensure the solutions are met.
Deliver solution design/architecture, proposal, bill of materials and solution presentation.
Collaborate with internal sales to prepare the solutions, technical documentation and clarification.
Lead and deliver Proof of Concept and demo; create a reference architecture for business use cases.

Performance Requirements:

Presentation, strong communication and problem-solving skills
Ability to perform technical requirements efficiently and effectively.
Initiative and continuously explore emerging technology through hands-on learning.
In-depth knowledge of implementation methodologies and best practices.
Ability to work independently with significant “attention to detail”.

Technology Competencies and Experience Requirements:

Hands-on experience as a consultant and implementer.
Understanding of IT compliance and scalability best practices.
Experience with the data centre infrastructure and networking.
Experience and in-depth knowledge of Citrix, Broadcom and Microsoft platforms.
Knowledge of data centre infrastructure hardware, including server, storage and networking components
Knowledge of the Microsoft 365 suite & ManageEngine solutions.
Knowledge of data protection strategies, backup, replication and disaster recovery.
Familiar with Endpoint Security – Endpoint Detection and Response and related solutions.
Familiar with Public Cloud IaaS Solutions (AWS, Azure) & Linux is an advantage.
Relevant technical certifications (e.g., Citrix, Microsoft, VMware, Cisco, Veeam) are an advantage.
4+ years of working experience in implementations or Pre-Sales.

Education or Certification:

Minimum a Diploma in IT / Computer Studies or equivalent.
Good Spoken & written proficiency in English; Mandarin-speaking candidates are preferred.