- IT Support Officer (Contract)
- Cyberjaya, Selangor
- Help Desk & IT Support (Information & Communication Technology)
- Contract/Temp
- Add expected salary to your profile for insights
Region: APAC
Working hours: (5AM – 2PM / 11AM – 8PM / 5PM – 2AM)
What will you do?
- Performs Local IT daily activities as per checklist accurately and timely.
- Local IT support daily activities:
- Incident resolution escalated by IT Helpdesk
- Manage incidents/service request related any hardware and software use by CACEIS KL users within SLA
- Provide technical support for Townhall, Job Fair and meeting/training rooms setup
- Deployment and movement of physical assets
- Asset management (inventory update, tracking etc, reconciliations)
- Ensuring the team KPI/KQI’s are met as per incident SLA
- Ensure that all production environment facilities (PCs, Telephony system, Mobile Devices and Video Conference) are always in good running condition
- Support DRP/BCP requirement in the organization
- Analyzed and escalate issues if required to SDM for resolutions.
- Develops and maintains technical procedures and user guides.
- Ensure appropriate communication to users on any issue arise.
- Communicate and follow up regularly with the service providers whether internally or externally on any issues arise.
- Troubleshooting, diagnosing and solving issues related to system and network problems with a hardware/software fault.
- Ensure daily activities performed in accordance with CACEIS Malaysia Compliance and Audit guidelines.
- Keep records of all IT assets (receiving, faulty, repairing, relocate)
- Participate into the resolution and follow up of any items identified by the Audit.
What do you need to succeed?
Must-have
- Functional/technical skills
- Good troubleshooting skill
- Desktop, MS Windows, Citrix, Printers, telephony management and MS Office applications, Outlook/ Messaging
Nice-to-have:
- Basic knowledge of network management
- Basic knowledge of Active Directory
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- A world-class training program in financial services.
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
APPLY AT :- JOBSTREET MALAYSIA – CACEIS MALAYSIA