QL Poultry Farms Sdn Bhd


  • Nilai, Negeri Sembilan
  • Help Desk & IT Support (Information & Communication Technology)
  • Full time
  • RM 3,000 – RM 4,000 per month


  • Provide on-site support to IT service lines and tasks assigned by Superior follow the group policy and guidelines.
  • Accountable for on-site Infrastructure and Applications / Systems support to end users to ensure the requests and issues are responded and addressed in a timely, efficient manner.
  • Accountable for site end-user onboarding and offboarding IT devices.
  • Responsible for 1st level Service Continuity of the operations e.g. computer installation, configuration, upgrade, printers, video conferences, network troubleshooting, Antivirus and Security Incident Response, site outages etc.
  • Implement and maintain effective data backup procedures to safeguard company data integrity. 
  • Perform troubleshooting for end user computing needs and handle end user requests.
  • Determine root causes of issues and communicate appropriately to the internal users and / or third-party service technicians.
  • Take full ownership to investigate and provide temporary and/or permanent resolution of the incident escalated at site
  • Responsible to maintain IT infrastructure and enterprise IT assets, an overview of daily records, incident logs etc.
  • Provide advice and support to users on the day-to-day usage of simple functional features of software and hardware peripherals.
  • Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end-of-life cycle, perform application installations, user migration, decommissioning and disposal of IT fixed asset.
  • Perform basic administrative support, asset management and routine IT housekeeping services including managing the meeting rooms devices such as audio and visual equipment or system.
  • Monitor the agreed service level, document & maintain the configuration of the systems and provide regular reporting to relevant parties.
  • Ensure adherence with the company and business unit’s Security (includes Health, Safety, and Information Security) and Compliance policies and procedures.
  • Responsible for improving the end-user experience and ensure Key Performance Indicators (KPIs) are consistently met without compromising quality of the service delivery.


  • Degree / Diploma / Professional Certificate / NiTEC or Computer Science equivalent work experience on technical field majoring in IT or computer related.
  • At least 2 years’ experience on desktop operation or Information Technology related position. 
  • ITIL Certification and has experience using IT Service Desk, IT Helpdesk or IT Service Management
  • Understanding of TCP/IP, IGMP, switching and Routing (Layer 2 & 3 communication), internet protocols including DNS, DHCP, SMTP, VLAN etc.
  • Exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n
  • Knowledge on deploying, configuring, supporting, troubleshooting, debugging and administering the following Wireless LAN products and technologies:
    • Wireless Access Points
    • Wireless Client Associations
    • Wireless Controllers
  • Strong communication and interpersonal abilities, with a customer service-oriented approach.
  • Experience working in a manufacturing environment will be an added advantage.


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