Aubella (MM2H) Sdn Bhd

Customer Service Executive – KUALA LUMPUR

  • Kuala Lumpur
  • Customer Service – Customer Facing (Call Centre & Customer Service)
  • Full time


  1. To coordinate submission of new visa application, renewal of visa, the extension of visa, endorsement of visa and other immigration-related matters to MM2H Immigration Unit
  2. Work closely with Operation team regarding MM2H endorsement, including visit to bank, clinic, and government office.
  3. Attend to prospects in a one-to-one consultation, be it online or offline, in a knowledgeable and professional manner.
  4. Support and participates in various marketing events, sometimes during weekends and public holiday.
  5. Facilitate communication between internal and external parties to assist enquiries and stay informed with announcement / current events regarding MM2H, Thai Elite and other investment Migration programme.
  6. Liaising and building relationships with partners on behalf of the business.
  7. Ensure all customer records and accounts are maintained in good order and in an organized manner to meet the deadline.
  8. Communicate closely with internal or external parties to ensure efficient daily operations to meet the operational targets.
  9. Able to perform company assignments, ad-hoc functions, and related duties as and when required.
  10. Station in Kuala Lumpur, Penang and Johor Bahru. One position for each location.
  • Regular travelling around Kuala Lumpur, Selangor, Putrajaya, etc. is required for position in Kuala Lumpur


  1. Previous experience in a customer service position is highly desirable.
  2. More than 2 years of experience in either real estate related industry or tourism related industry is an advantage.
  3. Candidates who are fluent in Mandarin, Cantonese, and English is preferred as the role requires dealing with our target audience who will be mainly from Hong Kong and Taiwan.
  4. Possess own transport to travel around different locations.
  5. Efficiency in the administration of documents is required.
  6. Good use of MS office – Word, Excel, Outlook, and PowerPoint.
  7. Sufficient technical knowledge in online and offline applications for video and social marketing.
  8. Ability to manage changing priorities with a flexible approach.
  9. Ability to liaise with stakeholders of all levels of seniority.
  10. Strong integrity, commitment and maintain a high level of confidentiality.


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