International University of Malaya-Wales Sdn Bhd

RESPONSIBILITIES:

1. Processing of student visa

Preparing Stamping Personal Bond for new student
Preparing new applications documentation
Apply visa online through EMGS system (EMGS – Education Malaysia Global Services)
Monitoring application (approved, rejected or resubmission)
Collecting approval student letter to study in Malaysia from one-stop centre (EMGS company)
Monitoring and ensure all passport sticker and procedures are in place all the time
Monitoring and ensure all the passport sent to get the extension before due date (including preparing documents)
Preparing Special Pass documents, sticker and dependents pass if necessary
Manages unit orders for work/Updates information of student visa procedure

2. Enquiries & service delivery

Assists applicants during the process of applying, extending, shorting, transferring and overstaying clearance by providing information on visa types and recommending proper procedures.
Updating applicants or student sales representative (SSR) on the processing status (approve/reject)
Advising staff and students on the immigration procedures
Handle all enquiries in a courteous and helpful way; these may be by telephone, email, letter, fax or in person including servicing the student counter.
Assist with University Open Days, Orientation and Registration days, convocation and other admissions related university events
To participate in official University events and various university committee
Represent the University at higher education conventions.

3. Student on boarding and pastoral care

Solving problem regarding student pass/ visas / passport and ensure all the matters can be solve into short period
Monitoring and preparing student aboard (pick-up arrangement)
To provide students with the required information with regards to their stay in Malaysia
To assist students in settling down and adapting to the local culture

4. Office management

Routine office duties such as photocopying, filing, computer work/typing, answering the telephone, preparing & mailing information to Embassy/KPT/KDN and Immigration if required
Assisting with set-up of meetings and special events
Special projects emanating from the Director’s and/or the President
To manage and plan the budget for student visa activities
To formulate and review SOP and policies within the International Student Office
To provide leadership to the team in International Student Office and allocate appropriate amount of workload to the subordinates
To monitor the expenses are within the budget allocated
To upkeep the office and ensure the work area is safe and tidy
To ensure the security of the student records
Be aware of the implications of the Data Protection rules on the processing of student and staff data

5. Quality Assurance and Regulatory Compliance

Preparing documentation to get the license for recruiting new international student
Dealing with Government Bodies (KPT, KDN & Immigration Dept.)
Dealing with the embassy officer and Immigration officer (reporting students enrolment, activities and study status)

OTHER RESPONSIBILITIES:

REQUIREMENTS:

At least a Bachelor’s Degree in any related field
At least 2 years of working experience in the related field is required for this position
Responsible and dependable (i.e. must report to work as scheduled)
Good communication skills, and ability to work in multicultural environments.
Demonstrate a pleasant and willing attitude
Visa unit background as a leader is the most preferred
Familiar and experienced in Education Malaysia Global Services (EMGS), Immigration Department of Malaysia information, laws, guidelines, procedures, rules & regulation