The position is responsible to manage service-related activities. The role will be required to work closely with technicians and engineers from Malaysia, Japan, Korea, Indonesia, Taiwan, Thailand, and Vietnam. Must be able to communicate effectively and manage all the requirements related to the customer and internal technician, and engineers, while being a good support to the needs and requirements of the team. The role will be intermediate support to the Spare Parts Manager and Service Operations Manager while reporting directly to Service Manager.


  1. Service Quotation – to send service intervention quotations to customers.
  2. Technician Logistic Arrangements – to arrange logistics of technicians such as flight tickets, hotel, and transportation.
  3. Service Admin Validation – validate the hours of work of the technician to invoice the right amount.
  4. Technician Visa Management – coordinate with a local agent the visa requirements for the technicians to perform their duties abroad and continue to update the planner and technicians on the status of the process.
  5. Invoice and Proforma Invoice – prepare the invoice and proforma invoice to the client via sales force and Oracle.
  6. Preventive Maintenance – new or renewal contract, maintenance service & check visit arrangement – prepare maintenance contract according to the local price list. Monitor the number of visits performed by the technicians and follow up on contract renewal.
  7. Monitoring Monthly Service Sales Forecast vs Actual Sales – Monitoring the monthly service sales report to ensure the actual sales are in alignment with the target set. Discuss consistently with direct superior to find the best solution, to meet the service team target as set.
  8. Sophia Activation and Connection – Follow up the activation of the Biesse IoT system for each machine installed (coordination with Planner)
  9. After-Service Customer Survey – collecting feedback from customers after service intervention for continuous improvement objectives.
  10. Salesforce Report with Timetable for Technicians – Share with HR and Finance the report of the monthly hours worked by technicians (expenses check)
  11. Contractor, Travel Agent, Hotel Invoices Verification – to check and verify the documents, invoices received and submit to Manager’s approval before passing the documents to Finance.
  12. Other duties as assigned from time to time.


  1. Must possess a bachelor’s degree or Diploma in any field.
  2. Minimum 2 years of working experience, however, we do encourage fresh graduates to apply.
  3. Computer literate, with Microsoft Office Suites Word, Excel, and PowerPoint ability to work with the system.
  4. Service-minded personality to work with external customers and internal colleagues
  5. Must be able to speak and write English, added advantage if you are able to speak Mandarin.
  6. Strong organizational and multitasking skills with excellent attention to details
  7. Ability to work collaboratively within a team and to finish the task within the required time frame.
  8. Must be able to work independently.
  9. Continuous learning mindset and willingness to take on additional tasks when assigned.
  10. Good problem-solving with calm and patience when dealing with customers.
  11. Prefer to start immediately, on-the-job training will be provided.


Minimum 2 years of working in the service industry or in the Secondary Woodworking Industry, preferably CNC machines. Added advantage for someone coming from this industry but would consider fresh graduates or from other service industries.


1. We provide a hybrid working environment applicable after the successful completion of the probation period

2. Medical benefits such as Medical Card for hospitalization and outpatient treatment, personal accident and travel insurance

3. Quarterly employee engagement activities

4. Yearly bonus

5. Positive and friendly working environment


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