Customer Support Specialist – KUALA LUMPUR

Exciting Opportunity: Join Our Team as a Customer Service Representative in the Thriving Blockchain Industry!

Are you passionate about cutting-edge technology and eager to be part of a dynamic team in the ever-evolving blockchain sector? Look no further! We’re seeking a skilled and dedicated Customer Service Representative to join our fast-paced environment.

Job Responsibilities:

Blockchain Mastery: Dive deep into the fascinating world of blockchain technology, gaining a comprehensive understanding to expertly respond to customer inquiries via phone calls, emails, and online chat tools.

Proactive Issue Resolution: Be the hero our users need! Timely handle and provide insightful feedback on user issues, ensuring a seamless experience. Release notifications with finesse and efficiency.

Community Engagement: Take charge of maintaining and tracking issues within the overseas Telegram community, fostering a positive and supportive environment for our global users.

Data Wizardry: Harness the power of data! Regularly compile and analyze user information, building a robust customer database. Efficiently manage and maintain customer categorization for enhanced service.

Team Collaboration: Be the linchpin of our success! Assist in coordinating work requirements with other departments, ensuring smooth cross-functional collaboration.


  • Education: Hold a Bachelor’s degree or above, preferably in a relevant field.
  • Experience: Showcase your extensive customer service expertise.
  • Language Proficiency: Exhibit excellent proficiency in both Chinese and English, enabling effective communication with our diverse overseas user base.
  • Industry Knowledge: Bring familiarity with product structures and a keen understanding of related industry trends.


  • Responsibility: Demonstrate a strong sense of responsibility in every task undertaken.
  • Team Spirit: Embrace a collaborative team spirit, contributing to a positive and motivated work environment.
  • Communication Skills: Possess excellent communication and coordination skills.
  • Pressure Handling: Exhibit the ability to thrive under pressure, ensuring top-notch performance in challenging situations.

Salary and Benefits:

  • Competitive Compensation: Monthly salary ranging from 4000-6000 MYR.
  • Work-Life Balance: Enjoy a shift schedule, working five days a week with two well-deserved days off.
  • Annual Leave: Recharge and unwind with 15 days of annual leave after one year of employment, prorated for those with less than one year of service.

Embark on a fulfilling career journey with us, where innovation meets exceptional service. Apply now and become an integral part of our dynamic team at the forefront of the blockchain revolution!


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