CUSTOMER CARE OFFICER (6 MONTH CONTRACT) – MELAKA
At Sudong, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Why you should join us?
You’ll love this role if you get your kicks by helping others. We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is great opportunity if you are passionate about customer support and the role it plays in making customer-centric team successful.
Key Responsibilities :
- Process customer requests within service level and accuracy target.
- Act on remedial action report.
- Receive request to perform New Line, Change Plan, Transfer Ownership, Change Sim and Cease Line.
- Check and validate that customer’s particulars/ request tally against application. Ensure that the work order status is under “Completed” before raising a subsequent Change Order.
- To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and the Team Leaders to achieve optimum efficiency and productivity.
- Participate in ad-hoc projects as requested by management and Team Leader.
Key Requirements :
- Qualification : SPM/ STPM/ Certificate/ Diploma/ Degree in any related discipline.
- Entry level applicant are encourage to apply.
- Effectively bilingual in English and an effective team player with ability to interact with team to achieve goals & service excellence.
- Customer oriented with places meeting the customers’ need as top priority and very quality conscious.
- Flexible in doing extended work hours if required.
- Wiling to accept 6 months contract jobs.
- Ability to learn quickly and work in a fast-paced environment.
- Computer literacy in MS Office.
APPLY AT :- SUDONG JOBSTREET