Tulus Lestari Sdn Bhd



At the forefront of company operations, your role entails maintaining and enhancing a high standard of customer service by delivering timely support to customers through email, live chat, and phone.

• Investigating and resolving complex or long-standing customer problems.

• Processing refunds, promotions, and compensations for customers.

• Responding to customer inquiries with the goal of achieving first-contact resolution.

• Providing guidance to end customers on available options.

• Welcoming customers to the client’s platform and promoting the use of the client’s products and services.

• Assigning initiatives to customers based on established guidelines and frameworks.

• Promptly following up with customers to address and resolve issues.

• Updating and maintaining customer details within online platforms.

• Reporting customer feedback to relevant internal teams to enhance the overall customer experience.

• Identifying and highlighting technical issues, raising tickets through the company’s ticketing system.

• Communicating the status of the resolution process to customers as necessary.


• Exceptional proficiency in written English, demonstrating a native-like command of the language.

• Demonstrated eagerness and commitment to taking ownership of any challenges that arise.

• Proficient in using email and live chat platforms to facilitate effective communication.

• Strong communication skills enabling the provision of information, assistance, and advice to both customers and colleagues.

• Proactive in cross-selling and upselling clients’ products and services.

• In-depth understanding of industry best practices, with a commitment to achieving the highest quality standards.

• Strong problem-solving skills coupled with a proactive and self-starting approach to task completion.

• Exhibit confidence, patience, politeness, tact, and diplomacy, particularly in challenging situations.

• Motivational skills and the ability to lead and supervise a team of customer support agents.

• Detail-oriented with robust troubleshooting capabilities

• Holds a degree in any discipline, preferably service-related.

• Self-starter with a reliable and motivated work ethic.

• Openness to work weekend shifts and night shifts, with an allowance provided.

• Possesses personal transportation


• Minimum of 2 years of relevant experience

• Ability to participate in role play scenarios and complete a test brief as part of the recruitment process to showcase approach and manner.

• Previous experience working in an office environment.

• Familiarity with online customer support ticketing systems.

• Proficiency in customer relationship platforms.

• Hands-on experience in outbound calls.

• Preference for candidates available to start immediately.


• Rotational Shift (Weekend & Night Shift)


• Basic salary (commensurate with experience).

• Bonus/Incentives.

• Transport allowance.

• Shift allowance.

• Health Insurance 

• Fitness allowance 

• Dental/Optical allowance.


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