Caredes Sdn Bhd


Job Description

Duties and Responsibilities:      

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Attend to customer’s correspondences emails and letters accordingly
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handling phone calls and customers’ inquiry timely
  • Work closely with team members and leaders to achieve quality results & productivity
  • Participate in ad hoc projects or duties as assigned by the team leader or direct superior
  • Respond to emails complaints from client/inquiries within the stipulated time set by management
  • Work with the team to understand and comply with SOP, to maintain high level of customer service
  • To monitor and follow up on the case resolution and escalate issues to superior


  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field
  • Fresh graduates/Entry level applicants are encouraged to apply
  • Hardworking and willing to learn
  • Excellent interpersonal, written, and oral communication skills
  • Customer oriented with good interpersonal and communication skills
  • Proactive & have a great sense of urgency
  • Positive attitude and mindset in delivering performance.
  • Required Skill(s): Computer Literate, Good Interpersonal Skills, Ability to multitask
  • Good command of English and Bahasa Malaysia
  • Knowledgeable of government E-Perolehan system is an advantage
  • Full-Time position available
  • 5 days a week


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