General Manager (Sabah) – New Set Up Office – SABAH

Job Highlights

  • Career development opportunities
  • Training, grooming, and team building
  • Challenging work environment

Job Description


As the General Manager of our new branch, you will be responsible for overseeing all aspects of branch operations, including sales, customer service, team management, and profitability. You will play a crucial role in establishing and growing our presence in this new location.

Job Responsibility:

  • Manage day-to-day branch operations efficiently and effectively.
  • Manage the setup of the new branch, including office infrastructure, staffing, and operational processes.
  • Develop and implement operational processes and procedures.
  • Ensure compliance with company policies and industry regulations.
  • Develop and execute a comprehensive sales strategy to achieve revenue targets.
  • Identify and pursue new business opportunities and partnerships.
  • Build and maintain strong relationships with customers and clients.
  • Assist in recruiting, training, and managing a high-performing team.
  • Set performance goals, provide coaching and feedback, and conduct regular performance evaluations.
  • Foster a positive and collaborative work environment.
  • Prepare and manage budgets, financial forecasts, and the branch’s profit and loss (P&L) statement.
  • Implement cost-effective measures to maximize profitability.
  • Analyse financial data to make informed decisions and drive financial growth.
  • Ensure exceptional customer service and satisfaction.
  • Address customer inquiries and concerns promptly and professionally.
  • Implement strategies to enhance the overall customer experience.
  • Generate and analyze relevant reports to monitor performance and identify areas for improvement.
  • Provide regular updates and insights to senior management.

Job Requirements:

  • Bachelor’s or Master’s degree in Business Administration, Marketing, Computer Science, or a related field.
  • At least 5 years of experience in a leadership role, preferably in a Training Provider or Human Resource Industry.
  • Proven track record of achieving sales and profitability targets.
  • Strong financial acumen and experience managing P&L statements.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to make sound decisions in a fast-paced environment.
  • Experience in new office setup is preferred.
  • Willing to work in Kota Kinabalu, Sabah.

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