Customer Service and Compliance Executive
- Johor Bahru, Johor (Hybrid)
- Customer Service – Customer Facing (Call Centre & Customer Service)
- Full time
- RM 4,500 – RM 6,500 per month
About RM3C Industries Pte Ltd
RM3C Industries is a dynamic and growing company specializing in Connector, Sensor, and Switch Electronics Products. We are committed to operational excellence, customer satisfaction, and delivering high-quality service to all our clients.
Job Overview
We are seeking a proactive and detail-oriented Customer Service & Compliance Executive to support our customer operations, ensure compliance with internal processes, and help maintain ISO9001 standards.
The role includes managing customer inquiries, coordinating logistics-related documentation, and maintaining proper document control and process compliance.
This is a hybrid role with 2 days working in our Singapore office and 3 days work from home each week.
Key Responsibilities
Customer Service
- Assist customers throughout the order-to-delivery process, ensuring timely updates and proactive communication.
- Handle customer inquiries, feedback, and complaints professionally and efficiently.
- Maintain strong relationships with customers and internal stakeholders to ensure smooth service operations.
- Prepare delivery orders, invoices, and shipping documentation when required.
- Coordinate with logistics partners, Logistic teams, and suppliers to support order fulfillment.
- Track shipments and provide customers with timely status updates.
- Maintain accurate records of orders, inventory movement, and customer communication.
Compliance & ISO9001
- Manage document control processes in alignment with ISO9001 requirements.
- Maintain updated records, SOPs, forms, and controlled documents.
- Support internal audits, corrective actions, and continuous improvement activities.
- Ensure teams adhere to established procedures and compliance standards.
Process Management & Improvement
- Assist in reviewing, improving, and implementing operational processes for customer service and logistics.
- Monitor workflow efficiency and suggest enhancements to improve customer experience and internal coordination.
- Ensure accuracy and consistency in documentation, communication, and reporting.
Requirements
- Minimum GCE ‘O’ Level / Diploma in Logistics, Supply Chain, Business Administration, Quality Management, or related fields.
- 3 years or more of experience in customer service, logistics support, compliance, or document control preferred.
- Knowledge of ISO9001 quality management systems is a strong advantage.
- Strong communication, organization, and problem-solving skills.
- Detail-oriented, responsible, and able to manage multiple tasks in a fast-paced environment.
- Proficient in Microsoft Office; experience with ERP or inventory systems is beneficial.
APPLY AT :- JOBSTREET MALAYSIA – RM3C INDUSTRIES