JOB PURPOSE
Represents Malaysia Marine and Heavy Engineering Sdn. Bhd. (MMHE) as a key front-line contact, responsible for ensuring exceptional experience for in-house marine clients, expart, and visiting stakeholders. Plays a pivotal role in coordinating client programs, managing feedback channels, and fostering positive, long-term relationships that enhance MMHE’s reputation and business objectives. Operates as a central liaison between clients and internal teams, ensuring that service delivery meets the highest standards of professionalism, efficiency, and compliance, while executing activities in line with approved CAPEX and OPEX budgets.
JOB RESPONSIBILITIES
- Oversee the operations of MMHE’s Customer Engagement and Support Centre, ensuring seamless end-to-end assistance for every client from contract award to project completion. Services span office allocation, setup and maintenance, ground arrangement, visa and immigration support, travel coordination, administrative assistance, and event management, ensuring a smooth, comfortable, and memorable client experience throughout the project lifecycle.
- Drive the customer engagement aspect of each awarded project, fostering a culture of proactive service and relationship excellence within the team. Enhance client perception, build trust, and uphold the highest standards of satisfaction across all stakeholder interactions.
- Oversee a panel of pre-approved service providers, including hotels, transport operators, courier services, visa agents, and office equipment suppliers, to ensure timely, high-quality service delivery that aligns with MMHE’s customer care principles and reinforces the company’s brand reputation.
- Maintain and manage state-of-the-art client office facilities within yard premises, ensuring customers consistently experience first-rate office accommodation that meet or exceed industry-leading standards.
- Manage PVP applications for foreign clients and appointed service engineers, ensuring full compliance with Malaysian regulations.
- Lead CRM initiatives to attract, retain, and strengthen client relationships, fostering strong engagement with key stakeholders, including clients, prospective customers, and local and international government and regulatory bodies to enhance MMHE’s corporate reputation.
- Facilitate visits from potential clients and provide comprehensive support to MMHE business units (e.g., M&AIS, O&G, Corporate Communications), ensuring a seamless and positive experience that reinforces stakeholder confidence.
- Oversee & assist the implementation the company’s customer feedback system to collect, analyse and report customers’ views and comment with the objective of improving customer satisfaction and achieving a customer-focused culture in MMHE.
- To plan and lead specific functions and events for internal department and business units’ clients (e.g. Ship staff dinner, naming ceremonies and sports events) as well as campaigns and ceremonies (e.g. Customer Focus campaigns, Re-delivery ceremonies and events to celebrate staff achievements).
- Monitoring monthly expenses for sundries, PPEs, pantries, stationery, etc.
- Execute Capex expenditure for the particular year.
- Draft and publish articles highlighting the successful completion of projects on the MMHE e-portal, promoting organizational achievements and reinforcing the company’s brand.
- Plan and execute in-house client engagement programs, such as Hari Raya gatherings, meet-and-greet sessions, and other events, fostering strong relationships and enhancing the overall client experience.
- Foster and maintain a healthy, collaborative, and professional work environment within the Customer Relations Office that promotes team cohesion, commitment, and a global championship mindset. Encourage professionalism, support staff development, and project a positive corporate image at all times.
- Champion HSE initiatives within the Marine Business Department and among colleagues to support MMHE’s HSE policies and implementation. Drive the development of a robust HSE work culture that complies with customer requirements, regulatory standards, and industry best practices.
REQUIREMENTS
- Degree holder.
APPLY AT :- JOBSTREET MALAYSIA -MALAYSIA MARINE AND HEAVY ENGINEERING