General Manager (Sabah) – New Set Up Office – SABAH
Job Highlights
- Career development opportunities
- Training, grooming, and team building
- Challenging work environment
Job Description
Overview:
As the General Manager of our new branch, you will be responsible for overseeing all aspects of branch operations, including sales, customer service, team management, and profitability. You will play a crucial role in establishing and growing our presence in this new location.
Job Responsibility:
- Manage day-to-day branch operations efficiently and effectively.
- Manage the setup of the new branch, including office infrastructure, staffing, and operational processes.
- Develop and implement operational processes and procedures.
- Ensure compliance with company policies and industry regulations.
- Develop and execute a comprehensive sales strategy to achieve revenue targets.
- Identify and pursue new business opportunities and partnerships.
- Build and maintain strong relationships with customers and clients.
- Assist in recruiting, training, and managing a high-performing team.
- Set performance goals, provide coaching and feedback, and conduct regular performance evaluations.
- Foster a positive and collaborative work environment.
- Prepare and manage budgets, financial forecasts, and the branch’s profit and loss (P&L) statement.
- Implement cost-effective measures to maximize profitability.
- Analyse financial data to make informed decisions and drive financial growth.
- Ensure exceptional customer service and satisfaction.
- Address customer inquiries and concerns promptly and professionally.
- Implement strategies to enhance the overall customer experience.
- Generate and analyze relevant reports to monitor performance and identify areas for improvement.
- Provide regular updates and insights to senior management.
Job Requirements:
- Bachelor’s or Master’s degree in Business Administration, Marketing, Computer Science, or a related field.
- At least 5 years of experience in a leadership role, preferably in a Training Provider or Human Resource Industry.
- Proven track record of achieving sales and profitability targets.
- Strong financial acumen and experience managing P&L statements.
- Excellent leadership, communication, and interpersonal skills.
- Ability to make sound decisions in a fast-paced environment.
- Experience in new office setup is preferred.
- Willing to work in Kota Kinabalu, Sabah.