About Us
Swatch Group is the world’s number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.
Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.
What You’ll Be Doing
Client Engagement & Sales
- Greet every client warmly, acknowledging their presence promptly upon entering the boutique.
- Understand client preferences through attentive listening and thoughtful conversation.
- Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.
- Meet and exceed individual sales goals while contributing to overall boutique performance.
- Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.
Client Relationship Management (CRM)
- Cultivate long-term relationships with clients by maintaining regular, thoughtful follow-ups and exclusive invitations to events or launches.
- Manage and grow an active client book through CRM tools and clienteling best practices.
- Demonstrate discretion and professionalism when serving high-profile and international clientele.
Brand & Product Knowledge
- Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.
- Stay updated on brand history, key milestones, and current campaigns to support brand storytelling.
Boutique Operations & Teamwork
- Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
- Uphold company procedures and policies related to operation, customer service, security and compliance.
- Follow the security and proper maintenance of stock timepieces.
- Monitor competitors’ marketing activities and provide regular market intelligence to the Management.
- Work closely with your team to create a supportive, positive environment
What we are looking for
- Minimum 2 years of sales experience in luxury, premium retail, or lifestyle brands.
- Passionate about client service and delivering exceptional experiences.
- Professional, well-groomed, and confident in engaging with diverse clientele.
- Strong interpersonal and communication skills.
- Passion for luxury watches, craftsmanship, and brand heritage.
APPLY HERE :- JOBSTREET MALAYSIA – THE SWATCH GROUP MALAYSIA