- Butterworth, Penang
- Management (Manufacturing, Transport & Logistics)
- Full time
- RM 5,800 – RM 8,000 per month
Job Overview
We are looking for a commercially driven and hands-on Branch Manager / Country Manager to lead and grow our Malaysia operations.
This role will take full ownership of the country-level business, including revenue growth, profitability (P&L), operations, team leadership, and customer management. The ideal candidate is someone who can balance both sales and operations while driving sustainable business growth.
Key Responsibilities
1. Business Development & Sales
- Drive revenue and gross profit growth across NFO, OBC, air & sea freight, and time-critical logistics
- Develop new customers, key accounts, and strategic partnerships
- Manage full sales cycle: prospecting, quotation, negotiation, and closing
- Build and maintain a strong sales pipeline
- Monitor market trends, pricing, and competitor activities
2. P&L & Financial Management
- Take full ownership of Malaysia branch P&L
- Manage revenue, margins, expenses, and overall profitability
- Ensure pricing discipline and margin control
- Review job profitability and implement corrective actions when needed
- Work closely with finance and regional team on monthly performance review
3. Operations Management
- Oversee end-to-end execution of time-critical shipments (NFO, OBC, air & sea)
- Ensure smooth coordination of flights, customs clearance, delivery, and updates
- Handle urgent issues such as delays, customs problems, and escalations
- Improve SOPs, service quality, and operational efficiency
4. Team Leadership
- Lead and manage operations, sales support, and admin team
- Set clear KPIs, expectations, and accountability
- Ensure proper manpower planning including 24/7 coverage where required
- Build a responsive, disciplined, and service-oriented team
5. Staff Development
- Coach and develop team on logistics operations and customer handling
- Identify training needs and support career growth
- Conduct regular performance reviews and feedback sessions
6. Customer & Vendor Management
- Maintain strong relationships with customers, airlines, and vendors
- Ensure high service quality and customer satisfaction
- Negotiate rates and service agreements
- Monitor vendor performance and develop backup options
7. Compliance & Reporting
- Ensure compliance with local regulations and company policies
- Maintain proper documentation and shipment records
- Prepare regular reports on sales, operations, and financial performance
- Identify risks and propose practical solutions
Requirements
- Bachelor’s Degree in Logistics, Supply Chain, Business or related field
- Minimum 3–5 years experience in freight forwarding / logistics industry
- Strong knowledge of air freight, NFO, OBC, and urgent shipment handling
- Proven experience in sales and business development
- Prior leadership or supervisory experience is an advantage
- Strong understanding of P&L, pricing, and cost control
- Good communication, negotiation, and problem-solving skills
- Able to work independently and handle high-pressure situations
- Willing to be on-call for urgent operational matters
- PREFERABLY MANDARIN-SPEAKING CANDIDATES TO COMMUNICATE EFFECTIVELY WITH CUSTOMERS FROM CHINA AND HONG KONG.优先考虑能够以中文沟通的候选人，以便与来自中国及香港的客户进行有效沟通。
APPLY AT :- JOBSTREET MALAYSIA – SKY GLOBAL TIME CRITICAL SOLUTION