- Kuala Lumpur
- Telecommunications (Information & Communication Technology)
- Full time
- RM 2,800 – RM 3,500 per month
1. Act as a 1st level one-stop-centre for all incoming customers’ complaint related to network operations.
2. To provide good customer relationship with excellent communication skills and pro-active actions with customers via email and phone calls.
3. Responsible for L1/L2/L3 network system support for SEAX Network Operations Centre.
4. Perform 1st and 2nd Level support with excellent diagnostic skill in within SLA.
5. To operate, maintain and monitor primarily all SEAX network infrastructure system within domain of NOC.
6. To provide professional technical support, troubleshooting and maintenance of all remote sites.
7. To provide comprehensive network performance report by weekly, monthly and quarterly as required.
8. To provide 24/7 continuity of pending tasks to the next shift. Shall not leave the workplace until a clear and concise understanding of handover has taken place.
9. To ensure minimum downtime on all trouble tickets and to escalate the rectification process to the field operation and related vendor.
10. Lead fault escalation of field ops team, contractors and vendors to deliver and/or attend to network faults, passive fiber failures, fiber cuts etc and ensure the contractors/vendors meet their SLA.
11. Assist Planning and Project Team for new circuit/site requirement including site survey, technical proposal, project commencement, circuit provisioning and network delivery to the customer.
12. Maintain accuracy of daily network record for circuit database, network diagram, circuit configuration and equipment spare items.
13. Responsible in managing internal and external stakeholders on daily network operations. Requires proactive communications, escalation of issues and management of stakeholders’ expectations.
14. Technical resource pool to support project, migration, network improvements and other technical related requests within engineering team.
15. Able to support Project & Operations team at site whenever required.
16. Any other ad-hoc tasks as assigned by the Supervisor/Management.
APPLY AT :- JOBSTREET MALAYSIA – SEAX MALAYSIA SDN BHD