- Kuala Lumpur (Hybrid)
- Help Desk & IT Support (Information & Communication Technology)
- Full time
- RM 4,000 – RM 6,000 per month
About the job
To be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.
Job Responsibilities
- Served as first point of contact for our customers.
- Providing 24/7 support to troubleshoot complex web and networking issues.
- Collaborated with cross-functional teams to ensure incident-free operations.
- Monitored and managed the resolution status of all support cases.
- Ensuring adherence to SLA guidelines and accurate issues resolution.
- Assessed customer needs to recommend upgrades or additional features.
- Analyzed impacts on customer business and implemented mitigation strategic.
- Documented knowledge obtained from each issue in a centralized location.
- Other additional duties as required to support team and operational goals
Job Requirements
- Malaysians only.
- Must be able to work in 12-hours-rotating shifts.
- Bachelor’s Degree in Information Technology, Computer Engineering or related field.
- Good understanding of Internet protocols, Linux, and CDN concepts.
- Experienced in system engineering / IT support / enterprise technical support would be an added advantage.
- High degree of analytical and problem-solving skills.
- High degree of organization, attention to detail and an ability to multi-task.
- Required language(s): English written and spoken. Mandarin written and/or spoken is plus.
Additional Information:
- Hybrid mode
- Shift allowance
- Overtime claims
- On The Spot Award
- Long Service Award
- Leave encashment option
- Birthday gift vouchers
- Medical Insurance
- Wellness reimbursement
- Conveniently located within public transport
APPLY AT :- JOBSTREET MALAYSIA – CDNETWORKS SDN BHD