WNS Global Services, Inc. 

Associate/Sr. Associate – IBA Technician

ncipal accountabilities Process  Insurer statement reconciliations, payments and follow up any discrepancies  Query investigation on broker accounts, deal with queries from brokers/underwriters and deal with their queries and inquiries  Handling of Client payment/refund reconciliations  Assisting with Client Money audits  Reviewing and managing IBA logs  Reviewing and producing Client Money Calculations  Organized and control of work in an efficient manner, in accordance with the business and regulatory (UK and others) requirements  Stay updated with Service Standards, legal and regulatory requirements to perform IBA activities  Participate in project initiatives to improve efficiency and productivity of the department and best practice procedures  Proactively identify process gaps and provide solutions to the identified gaps  Ensuring CASS compliance at all times and adhere to FCA client money rules People  Establish and maintain a highly effective and responsive working relationship with all internal and external stakeholders and prioritize work commitments to ensure daily workflows and maintained and SLA are delivered  Actively participate in team activities and initiatives to encourage a collaborative team approach.  Adhere to the WNS values

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