- Bukit Jalil, Kuala Lumpur
- Team Leaders (Information & Communication Technology)
- Full time
- Add expected salary to your profile for insights
We’re seeking Application Support Team Leader with strong technical, troubleshooting, and programming skills. You will lead a skilled team, manage system health, resolve complex issues, and ensure smooth operations across software, platform, and infrastructure on Linux, Windows, and cloud platforms.
Responsibilities:
- Lead the technical team in delivering high-quality systems and solutions across software, platform, and infrastructure layers.
- Act as the escalation point for complex technical issues; provide hands-on troubleshooting and root cause analysis to resolve system incidents efficiently.
- Oversee the helpdesk support process, ensuring timely and effective ticket handling, prioritization, and resolution.
- Monitor system and application performance proactively; identify and address system weaknesses, bottlenecks, and recurring issues.
- Coordinate with software developers, technical support, operations, and sales teams to ensure seamless delivery of projects and support.
- Manage deployments and version control, ensuring that updates are delivered smoothly with minimal disruption.
- Analyze user and business requirements, and work with developers to implement solutions that enhance system performance and usability.
- Review and maintain proper technical documentation, including system specifications, test plans, incident reports, and deployment guides.
- Mentor and develop the technical team, fostering strong troubleshooting habits, collaboration, and continuous improvement.
- Stay updated on relevant technologies and recommend improvements to enhance the reliability, efficiency, and scalability of systems.
- Support integration and enhancement of applications, and ensure systems run optimally across different platforms (e.g., Linux, Windows, cloud).
- Own the overall health and stability of WebNIC’s platform, ensuring it meets operational standards and performance expectations.
Requirements:
- Must possess a Bachelor’s Degree in Computer Science/ IT, or equivalent disciplines.
- At least 5 years of working experience in the related field.
- Knowledge in: Spring Framework 4.0 or above (Core, MVC, Security, Web Services), Spring Boot 3
- Knowledge in: JDBC, JPA/Hibernate, HTML, JavaScript, Angular web framework
- Experience building/managing REST APIs / Micro-services architecture
- Experience on MYSQL/ORACLE DB programming.
- Experience on Application, WEB and Database server installation and configuration.
- Strong knowledge/concept of security principles, GIT/Maven
- Familiar with LINUX, UNIX operating platform
- Knowledge of Apache Tomcat, Unix tools and scripting are an advantage
APPLY AT :- JOBSTREET MALAYSIA – WEBPLUS DIGITAL SDN BHD