- Kota Kemuning, Selangor
- Customer Service – Customer Facing (Call Centre & Customer Service)
- Full time
- RM 2,000 – RM 3,000 per month
Job Description :
- Conduct service reminder to customer through SMS and call to ensure consistent service intakes of dealership
- Cooordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
- Handle customer’s concern , analyse root cause and take improvement activities
- Ensure all customers’ voice is promptly reported to dealer management
- Ensure customer database is updated in timely manner and protected at all times through constant monitoring
- Attend to all customer relations i.e. enquiries or complaints, ensure all cases are being solve
- To ensure compliance to customer data utilization by dealer management and Honda Malaysia
- Facilitate channeling of requests to relevant departments or personals.
- To develop and maintain good rapport with customer and strive towards achieving high customer satisfaction.
- Provide regular reports and updates to management
- Other tasks as assigned.
Job Requirement :
- Must possess at least a Diploma in Mass Communications or any related field with at least 1 to 3 years working experience as Customer Relations Executive.
- Experience as a Customer Relations Executive within the automotive industry will have an added advantage.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Customer Service Oriented and embrace that “Customers Come First” mind set.
- Independent, high commitment, self-motivated and able to promote good problem solving.
- Salary will be based on candidate’s qualification, skill and relevant working experience.
- Must be a Malaysian citizen.
- Willing to work at Kota Kemuning , Shah Alam, Selangor
- Willing to work from Monday to Saturday
Employer questions
Your application will include the following questions:
- What’s your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years’ experience do you have as a Customer Relations Executive?
- Which of the following languages are you fluent in?
- Which of the following Microsoft Office products are you experienced with?
- How would you rate your Bahasa Malaysia language skills?
- How would you rate your English language skills?
- How many years’ experience do you have as a Customer Relations Officer?’
APPLY AT :- JOBSTREET MALAYSIA – KOPERASI WAWASAN MALAYSIA