- Kuala Lumpur
- Customer Service – Customer Facing (Call Centre & Customer Service)
- Full time
- RM 1,800 – RM 2,300 per month
Main Duties
- Providing information such as mall information or directories to customers.
- To attend to customer (both shoppers and tenants) complaints, feedback, requests, and problems and ensure these are resolved quickly and tactfully.
- To attend to emergencies and respond accordingly, e.g. as first aider to injuries.
- To follow up with respective departments on incidents and mall defects as reported by tenants and customers.
- Assisting lost children and lost & found issues.
- Answering phone inquiries with regards to the mall.
Other Duties
- To ensure cleanliness of counters, service equipment & accurate inventory control.
- Ensure baby strollers and wheelchairs are in good working condition and maintained at a high standard of cleanliness.
- Inter-Departmental interaction – work closely with advertising & promotions, event, security, carpark, maintenance, leasing, operations, housekeeping and related departments to ensure smooth daily operations of the mall.
- Making announcements and paging over the public address system.
- To attend to any other duties as assigned from time to time.
Qualifications
- High school diploma or equivalent.
- 1 year of experience in a customer service role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a positive attitude.
- Ability to work independently and as part of a team.
- Proficiency in using customer service software and tools.
- Must be able to work shifts, weekends, and Public holidays.