Level Up Fitness Sdn Bhd

ROLE AND RESPONSIBILITIES

Ensure proper administration of the gym, such as:
Sign up or cancel memberships
Provide membership sign-up information and explain membership terms
Disallow non-members or those with outstanding matters to enter
Collect and record all stock and payments
Investigate and communicate accordingly if fouls are committed
Effectively assists in all member enquiries, complaints and requests
Communicate gym updates and membership matters to members using our SMS and e-mail system
Inspect and maintain cleanliness and tidiness of gym and office environment on a daily basis
Inspect to ensure all equipment are functioning and well-maintained
Inspect camera recordings to ensure gym rules are respected; take corrective actions if they are not
Work within Level Up Fitness’s Standard Operating Procedures
Effectively work within the team to escalate any issues to your direct supervisor after attempting to resolve them on your own
Contribute towards delivering a great experience to members and guests

QUALIFICATIONS AND EDUCATION REQUIREMENTS

A cheerful, outward, friendly personality. You will be required to smile a lot!
Working hours depends on outlets, but the candidates must be able to work weekday evenings and one weekend.
Preferred Languages:
Candidates should be able to converse in English.
Candidate will be interacting with customers from diverse background, and fluency in other languages is a plus.
Computer-literate:
Candidate must be adept at using basic functions of Microsoft Excel
Candidate ideally should possess at least a Diploma or Degree in Hospitality/Tourism/Hotel Management, Sports Science & Management or equivalent.
At least 1 year(s) of working experience in the related fields above is ideal for this position, but Fresh graduates may be considered