Standard Chartered Bank

Client Centre Executive

  • Petaling Jaya, Selangor
  • Customer Service – Call Centre (Call Centre & Customer Service)
  • Full time
  • Add expected salary to your profile for insights

Key Responsibilities


  • Ensure prompt and timely call backs are made to clients as committed.
  • Optimise the usage of diallers and lead management system to drive greater performance.
  • Support fulfilment of online leads where applicable. E.g. online form drops offs.
  • Apply skills learned via training programs to drive needs-based conversations.


  • Drive adoption of digital offerings as part of Tele sales conversations.
  • Develop a deep understanding of various products offered and process as relevant 


  • Collect Client information as needed to serve client and close sales and follow through according to the verification matrix.
  • Support deepening and acquisition within personal client segment.
  • Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration.
  • Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both Existing to Bank and New to Bank client.
  • Drive adoption of digital offerings as part telesales conversations 
  • Closure and wrap up done as per set standards.
  • Ensure all relevant dispositions and notes are updated in system.

People & Talent

  • Work closely with team leader to develop and implement sales plan to achieve targets and drive client.
  • Work with operations team (where needed) to ensure that client requests are fulfilled.

Risk Management

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. 

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. 
  • Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]  
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Embed Here for good and Group’s brand and values

Skills and Experience

  • Prospecting 
  • Client Pitching
  • Account Planning
  • Addressing Customer Needs
  • Relationship Management 


We’re looking for someone who is:

  • Highly motivated and results-oriented
  • Excellent communicator
  • Active listener
  • Strong problem-solver
  • Team player
  • Tech-savvy

If you are looking for a rewarding career in the financial services industry, we encourage you to apply.

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website


Leave a Reply

Your email address will not be published. Required fields are marked *