Hotline Customer Service Representative-Part Time – SELANGOR

  • Bandar Sri Damansara, Selangor
  • Other (Retail & Consumer Products)
  • Part time
  • Add expected salary to your profile for insights

The Worlds Largest Sports Retailer is recruiting passionate sports people to join our Decare Team, as our Hotline Customer Service Representative.

Would you like to build a smashing career in Retail around Sports?

Game changers and sports enthusiasts, our doors are wide open for you!

Job Overview:

A Customer Service Representative supports online and offline users (members) by providing helpful and useful information, and assisting customers with inquiries, issues, and requests. They are the front line of support for online and offline users and they help to ensure that users are satisfied with Decathlon products, services and features.

Job Responsibilities:

i. To our Customers & team

To provide prompt, courteous, and effective customer support via various channels (live chat, phone, email).

To address customer inquiries, concerns, and complaints in a timely and empathetic manner, aiming for first-contact resolution whenever possible

Troubleshoot technical issues with products or services, providing step-by-step instructions or escalating complex issues to the appropriate department for resolution.

Assist customers with placing orders, tracking shipments, processing returns, and managing account information.

Develop a comprehensive understanding of the company’s products and services to accurately address customer questions and provide appropriate solutions

Collaborate with other team members of the customer service team, as well as with departments such as e-commerce, warehouse, finance and store team, to resolve customer issues and improve the overall customer experience

Escalate complaints to CS Leaders when unable to resolve on first-contact

Identify opportunities to promote additional products or services to customers based on their needs and preferences

Provide feedback to management regarding recurring issues, process improvements, or training needs to enhance the efficiency and effectiveness of the customer service function

Adhere to company policies and procedures, as well as regulatory requirements, ensuring compliance with relevant laws and industry standards

ii. To Decathlon Malaysia

To know and understand the company’s purpose, positioning and values, and align it with DeCare’s vision and project

Boost Decathlon Malaysia image by giving the highest standard of customer service

Providing feedback on the efficiency of the customer service process.

Be the voice of Decathlon’s members by escalating their feedback to relevant stakeholders 

To understand the basic department safety standard

iii.Development & Complementary Skills

Participate in training to enhance skills and personal development

Manage development plan, future plan, and annual mission

Able to resolve conflict and disseminate information

Ability to multitask

Ability to work in an integrated environment

What are we looking for:

Minimum diploma or above with 6 months – 1 year of relevant work experience

Excellent verbal and written communication skills in English and Bahasa Malaysia

Knowledge of PC applications / tech savvy

Excellent listening skills, critical-thinker, and problem solver with attention to detail

Must be an assertive team player with high energy to work in fast-paced environment

A sports enthusiast


You job application will be redirected to our internal career page. Do fill in the necessary to complete your job application with Decathlon Malaysia

What you can expect?

  • Decathlon offers an inclusive and non-discriminatory work environment, and encourages applications from people with disabilities, of different ethnicity, in addition to recognizing the importance of a multi generational workforce and equality between women and men. If, due to a disability, you need special resources during the recruitment process, please let us know. At Decathlon, we primarily recruit personalities.
  • Join a global organization of people who are connected through Sports
  • Competitive benefits and bonus system
  • Employee discount
  • Be apart of our exclusive Shareholding Program


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