Sime Darby Motors

Front Desk Officer – SELANGOR

Glenmarie, Selangor

Receptionists (Administration & Office Support)

Full time

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Company Name : Auto Selection Refurbishment Center


  • Offer a high level of customer service and respond to all customer complaints / requests in a polite and courteous manner.
  • Log all customer complaints and queries received into the department via fax, letter, e-mail, internal form and telephone.
  • Investigate and take appropriate action or make recommendations in response to customer complaints and enquiries.
  • Effectively communicates with customers by composing accurate, prompt and effective replies to letters, faxes and phone calls.
  • Progress all existing customer issues and update the status to management and customers regularly.
  • Interface with other departments as necessary to insure customer complaints or service requests are being attended to in a timely manner.
  • Follow up with customers to ensure satisfaction.
  • Maintain the effective operation of the complaints handling process, documentation, setting and meeting target time limits and other requirements.
  • Classify and then analyse complaints to identify reoccurring and single incident problems and trends and to initiate improvements to eliminate the underlying causes of complaints.


  • Candidate must possess at least a Higher Secondary, Diploma, in Business Studies/Administration/Management, Mass Communications or equivalent.
  • At least 1 year of working experience in the related field is required for this position.
  • Preferably Non-Executives specializing in Customer Service or equivalent.
  • Full-Time position with 1 vacancy available.

Employer questions

Your application will include the following questions:

  • Do you have customer service experience?
  • What’s your expected monthly basic salary?
  • How many years of hotel management experience do you have?
  • How would you rate your Bahasa Malaysia language skills?


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