Front Desk Officer – SELANGOR
Glenmarie, Selangor
Receptionists (Administration & Office Support)
Full time
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Company Name : Auto Selection Refurbishment Center
Responsibilities
- Offer a high level of customer service and respond to all customer complaints / requests in a polite and courteous manner.
- Log all customer complaints and queries received into the department via fax, letter, e-mail, internal form and telephone.
- Investigate and take appropriate action or make recommendations in response to customer complaints and enquiries.
- Effectively communicates with customers by composing accurate, prompt and effective replies to letters, faxes and phone calls.
- Progress all existing customer issues and update the status to management and customers regularly.
- Interface with other departments as necessary to insure customer complaints or service requests are being attended to in a timely manner.
- Follow up with customers to ensure satisfaction.
- Maintain the effective operation of the complaints handling process, documentation, setting and meeting target time limits and other requirements.
- Classify and then analyse complaints to identify reoccurring and single incident problems and trends and to initiate improvements to eliminate the underlying causes of complaints.
Requirements
- Candidate must possess at least a Higher Secondary, Diploma, in Business Studies/Administration/Management, Mass Communications or equivalent.
- At least 1 year of working experience in the related field is required for this position.
- Preferably Non-Executives specializing in Customer Service or equivalent.
- Full-Time position with 1 vacancy available.
Employer questions
Your application will include the following questions:
- Do you have customer service experience?
- What’s your expected monthly basic salary?
- How many years of hotel management experience do you have?
- How would you rate your Bahasa Malaysia language skills?
APPLY AT :- JOBSTREET MALAYSIA – SIME DARBY MOTORS