IT SUPPORT EXECUTIVE – NILAI , NEGERI SEMBILAN
- Nilai, Negeri Sembilan
- Help Desk & IT Support (Information & Communication Technology)
- Full time
- RM 3,000 – RM 4,000 per month
Responsibilities:
- Provide on-site support to IT service lines and tasks assigned by Superior follow the group policy and guidelines.
- Accountable for on-site Infrastructure and Applications / Systems support to end users to ensure the requests and issues are responded and addressed in a timely, efficient manner.
- Accountable for site end-user onboarding and offboarding IT devices.
- Responsible for 1st level Service Continuity of the operations e.g. computer installation, configuration, upgrade, printers, video conferences, network troubleshooting, Antivirus and Security Incident Response, site outages etc.
- Implement and maintain effective data backup procedures to safeguard company data integrity.
- Perform troubleshooting for end user computing needs and handle end user requests.
- Determine root causes of issues and communicate appropriately to the internal users and / or third-party service technicians.
- Take full ownership to investigate and provide temporary and/or permanent resolution of the incident escalated at site
- Responsible to maintain IT infrastructure and enterprise IT assets, an overview of daily records, incident logs etc.
- Provide advice and support to users on the day-to-day usage of simple functional features of software and hardware peripherals.
- Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end-of-life cycle, perform application installations, user migration, decommissioning and disposal of IT fixed asset.
- Perform basic administrative support, asset management and routine IT housekeeping services including managing the meeting rooms devices such as audio and visual equipment or system.
- Monitor the agreed service level, document & maintain the configuration of the systems and provide regular reporting to relevant parties.
- Ensure adherence with the company and business unit’s Security (includes Health, Safety, and Information Security) and Compliance policies and procedures.
- Responsible for improving the end-user experience and ensure Key Performance Indicators (KPIs) are consistently met without compromising quality of the service delivery.
Requirements:
- Degree / Diploma / Professional Certificate / NiTEC or Computer Science equivalent work experience on technical field majoring in IT or computer related.
- At least 2 years’ experience on desktop operation or Information Technology related position.
- ITIL Certification and has experience using IT Service Desk, IT Helpdesk or IT Service Management
- Understanding of TCP/IP, IGMP, switching and Routing (Layer 2 & 3 communication), internet protocols including DNS, DHCP, SMTP, VLAN etc.
- Exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n
- Knowledge on deploying, configuring, supporting, troubleshooting, debugging and administering the following Wireless LAN products and technologies:
- Wireless Access Points
- Wireless Client Associations
- Wireless Controllers
- Strong communication and interpersonal abilities, with a customer service-oriented approach.
- Experience working in a manufacturing environment will be an added advantage.
APPLY AT :– JOBSTREET MALAYSIA – QL POULTRY FARM