Pantai Hospital Penang

Customer Service Assistant – PENANG

  • Penang
  • Other (Healthcare & Medical)
  • Full time

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  • Acts as a receptionist, receives patients, greets relatives/visitor, and offering assistance when required with smile, courtesy and politeness at all times.
  • Attends to telephone calls, inquires, appointment and messages with courtesy, tact and politeness at all times.
  • Attends to all clerical aspects to expedite patient’s registration and admission. Maintain accurate records of individual patients’ files.
  • To register patients, maintain or update patients particulars into system where applicable.
  • Trace patients files from the Medical Records Room and dispatches to the Emergency unit/ward when required.
  • Collect deposits from patients or their guarantors upon inpatient registration and accountable for the amount collected with the receipts issued.
  • To do cashiering duties when the need arises.


  • Proficient in customer service skills.
  • Possess at least SPM/ Diploma or equivalent qualification.
  • Minimum 1 year working experience in the related field is required for this position.
  • Candidates fluent in English, Bahasa Melayu and Mandarin preferred as role requires candidate to deal with Mandarin speaking clients
  • Excellent communication skills (written and oral).
  • Able to work shift and able to commence immediately is an advantage.

Employer questions

Your application will include the following questions:

  • How many years’ experience do you have as a customer service assistant?
  • What’s your expected monthly basic salary?
  • How much notice are you required to give your current employer?
  • Are you available to work public holidays?


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