Sunway Medical Centre Sdn Bhd

Assistant Manager, Business Office – BANDAR SUNWAY, SELANGOR

  • Bandar Sunway, Selangor
  • Management & Support (Call Centre & Customer Service)
  • Full time

Sunway Medical Centre is Hiring!

What’s your job like?

This role is to lead and manage the development and integration of Business Office operations and capabilities to ensure smooth running of Discharge & Billing (DISC) / Strategic Project & Continuous Improvement (SP&CI) with the ultimate goal of providing quality services, accurate information to customers, meeting customer needs and achieve revenue management goals and objectives.

Job Scope:

  • Develop and implement functional and operational policies and procedures that governs the Business Office process, in accordance with company’s guidelines and accreditation standards.
  • Participate in discussions to activate department’s Standard Operating Procedures, work flows and policies; brief and prepare team members to activate changes in work flow. Provide feedback to review and improve effectiveness of work procedures.
  • Demonstrate efficiency in handling transactional activities and excellent customer service.
  • Represent team members in collaboration efforts with inpatient wards(s) and other multi-disciplinary team members, e.g. nursing, radiology, special diagnostics, laboratory, medical records, etc., to coordinate the registration process to ensure compliance with third party regulations and company’s established policies and procedures.
  • Take lead to work with front line team members and other departments to improve and enhance provision of Business Office registration and cashiering process while attending to enquiries from customers and patients.
  • Collaborate with supervisory team and participate in staffing activities relating to staff roster/schedule, performance management, disciplinary management and grievance handling. Represent manager and perform secondary level of supervisory responsibilities in managing staffing matters.
  • Collaborate with supervisory team members to maintain acceptable level of queue activities and initiate actions to avoid long waiting time for patients and customers.
  • Execute internal controls for cash collection activities in strict adherence with financial protocols, initiate corrective actions and report non-compliance immediately.
  • Analyze and monitor collection status daily and initiate action to address outstanding collection with self-pay, according to prescribed policies and standard operating procedures and in collaboration with other Business Office functions.

Job Requirement:

  • Bachelor’s Degree/Diploma in any discipline.
  • Minimum 3 years of relevant working experience at managerial level, preferably with experience in Front Office Operations or Customer Service in healthcare or hospitality industry.
  • Skills: Communication, people management, leadership, analytical, critical,  proactive and aggressive.
  • Ability to thrive in a fast-paced and result-oriented environment.

Hiring Process:

  • The average processing is around 2 to 4 weeks.
  • Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.

Employer questions

Your application will include the following questions:

  • What’s your expected monthly basic salary?
  • Which of the following languages are you fluent in?
  • How many years’ experience do you have as a customer services representative?
  • Do you have management experience in the healthcare services industry?
  • What’s the largest size team you have managed?


Leave a Reply

Your email address will not be published. Required fields are marked *