Miki Travel (Hong Kong) Limited

Responsible for tour handling in European destinations according to our customers (agents) needs/requirements
Manage the operation team to work in accordance to work process and provide a good collaboration with Country Managers and Sales team
To lead a team of operation executive, to develop & build-up the team.
To ensure the work quality and work efficiency of the operation team
Work closely and consult with Head of Operation to ensure the optimization of the manpower.
Provide good, valuable and workable solution to management from time to time, ensure the operation staff works within the company are kept up to the business & market growth.
Possess good communication skills, positive mind-set to build the team, team-work and good leadership.
Monitor the cancellation deadline and ensure cost control, to ensure all necessary policy & processes are in compliance with the standard SOP
Handle other jobs/task as assigned by the company.

Requirements:

Degree holder or Diploma holder in travel & tourism;
At least 10 years relevant working experience, of which at least 5 years’ managerial role.
With background knowledge of land operator (or otherwise travel agent);
Able to work under pressure;
A good team player and can handle the job independently
Excellent organization and planning skills as well as finding solution.
Mature, independent and able to work under pressure;
Team leading experience is a MUST;
Proficient in PC operation especially MS Excel, Word and Power Point;
Excellent command in spoken English.