Customer Service Executive – KUALA LUMPUR

Job Highlights:

  • Friendly colleagues and a positive work environment.
  • Rapid and stable company expansion.
  • Convenient access to nearby public transport.
  • Smart Casual dress code.

Job Description:

As a Customer Service Executive at EQUILOGICS, you will be an integral part of our dynamic team, handling all inbound and outbound contacts through chats, emails, and calls. Join us and be a part of our fast-growing and stable company!

Key Responsibilities:

  • Provide accurate information to resolve customer issues through various communication channels (chats, emails, and calls).
  • Provide accurate information to resolve problems/issues that arise. 
    Execute timely reports and analysis on Contact Center (CC) Operations.
  • Adhere to Quality Assurance standards.
  • Follow the duty roster set by the Supervisor.
  • Attend regular customer service training, telephone etiquettes, and briefings.
  • Assist in the preparation of other processes as assigned by the Supervisor.


  • Passionate about growing a career in Customer Service.
  • Possess a positive attitude with a willingness and humility to learn.
  • Proficient in English, both spoken and written. Ability to speak and write Mandarin would be an added advantage.
  • Able to work a 24/7 shift (5-day work-week).
  • Immediate availability is preferred.


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