Rostering Officer (Customer Service Officer) – KUALA LUMPUR

My Flex Health 

My Flex Health is a privately owned West Australian company that has been operating in WA for over 28 years. We have 6 sites from which we conduct business operations, head office in Perth and branch offices in Perth, Mandurah and Bunbury. The Head Office is located close to the Perth CBD and employs a total of 105 administrative and professional staff to manage business operations in delivery of Staffing Solutions and recruitment for labour hire (cleaning services) in aged care, hospital, leisure and community centers, Homecare services, and Disability Services. Our Registered Training Organisation delivers fully recognized qualifications as well as many short courses and mandatory training for health, hospitality and cleaning sector employees.

Rostering Officer (After Hours Call Center)

Our new Rostering Officer will be responsible for but are not limited to:

  • Report to the Labour Hire Manager – Australia 
  • Serve as the primary point of contact for all rostering enquiries and duties 
  • Coordinate all rostering requests ensuring they are completed accurately and in a timely manner to reflect consumer requests 
  • Update, maintain, and log roster changes (or similar system) to ensure accuracy 
  • Manage and prioritise workload in a constantly changing high volume environment to meet consumer requests and business needs whilst maintaining a strong focus on quality of work 
  • Maintain rostering systems (SANDWAI), and updating roster databases with employee availability, consumer preferences, leave requests and other relevant information 
  • Monitor hours worked by employee to ensure they are working within the scope of industrial relations obligations 
  • Demonstrates a high level of customer service to consumers, general public and staff in a prompt, professional and effective manner 
  • Communicate sensitively, openly and effectively with consumers, their families / carers and / or advocates, substitute decision makers and other staff including providing prompt, courteous and relevant responses to all enquiries including internal and external requests 
  • Strive for continuous improvement in work practices by seeking and reporting opportunities for improvement 
  • Work safely at all times to protect the health, safety and welfare of self, colleagues and consumers 
  • Other responsibilities as directed by manager/team leader

To be considered for this role, you must have:

  • 1 year relevant experience in call center, rostering, customer service. 
  • Knowledge and experience in answering calls and responding to customer requests
  • Excellent oral English, communication skills 
  • Computer literacy, and experience in using electronic rostering systems and consumer databases. (Microsoft office 365, Sandwai)
  • Excellent interpersonal and customer service skills 
  • Advanced decision-making, problem-solving skills, and ability to work under pressure.
  • Ability to work within a team collaboratively and contribute to the function of the department 
  • Attention to detail, accurate data entry and record management 
  • Ability to work efficiently in a fast paced environment 
  • Well-developed time management and organisational skill 

Working Hours


Office Location

8-2, 2nd Floor, Block 4, Jalan Jalil Jaya 4, Jalil Link, 57000 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia


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