• Assist and ensure the day-to-day operation support of IT infrastructure, network system and end-users issues including implementation, troubleshooting, monitoring & maintenance.
  • Coordinate/Participate in IT Projects, including design and deployment of new IT system.
  • Able to analyze users’ issue and feedback/respond within the timeframe of the incident.
  • To provide troubleshoot of hardware & software by identify problematic areas & implement strategic solution in time.
  • Conduct daily check on servers’ hardware (Cloud system, Storage, Backup and etcetera) and performing Monthly/Quarterly Server Maintenance. And responsible to perform Restore for Physicals Servers, Virtual servers and Users important File.
  • Experience in excel, word & power point for preparing a proposal, IT documents or slide presentation.
  • Able to monitor/support/implement Wireless Infrastructure including connection of users, Wireless Controllers and Enterprise Access Points.
  • Liaise with vendor/supplier for the related hardware/software issue.
  • Administration of Windows Active Directory (AD), Group Policy (GPO), DNS and DHCP.
  • Able to work in a team and independently.
  • To assist in other tasks as assigned from time to time by technical head
  • To provide after-hours support according to work requirement and job schedule assign by technical head.
  • Familiarity with IP Pabx 1-level troubleshooting.

Job Requirements

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
  • Preferably at least 2 years of working experience in the related field
  • Familiar with ITIL processes.
  • Good understanding on Networking with hand-on experience on 1st level Network support:
    • Routers (L3 device) and VPN knowledge.
    • Switches (L2 device, POE or non-POE)
    • VLAN network
    • IP VOIP system (Call center & IP Pabx)
    • Fortinet Firewall, FortiAP (or others firewall and AP’s product)
  • Good understanding of Windows Servers, Hyper-V with hand-on experience on 1st level System support:
    • Basic CLI command (window troubleshooting)
    • Active Directory (GPO)
    • Backup software (Veeam, Shadow Protect or Synology)
  • Effective communication and presentation skills. Well verse in Bahasa Malaysia & English.
  • Posses own transport and willing to travel on site (Branch office)


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