IT TECHNICAL SUPPORT EXECUTIVE – BATU CAVES, SELANGOR
- Assist and ensure the day-to-day operation support of IT infrastructure, network system and end-users issues including implementation, troubleshooting, monitoring & maintenance.
- Coordinate/Participate in IT Projects, including design and deployment of new IT system.
- Able to analyze users’ issue and feedback/respond within the timeframe of the incident.
- To provide troubleshoot of hardware & software by identify problematic areas & implement strategic solution in time.
- Conduct daily check on servers’ hardware (Cloud system, Storage, Backup and etcetera) and performing Monthly/Quarterly Server Maintenance. And responsible to perform Restore for Physicals Servers, Virtual servers and Users important File.
- Experience in excel, word & power point for preparing a proposal, IT documents or slide presentation.
- Able to monitor/support/implement Wireless Infrastructure including connection of users, Wireless Controllers and Enterprise Access Points.
- Liaise with vendor/supplier for the related hardware/software issue.
- Administration of Windows Active Directory (AD), Group Policy (GPO), DNS and DHCP.
- Able to work in a team and independently.
- To assist in other tasks as assigned from time to time by technical head
- To provide after-hours support according to work requirement and job schedule assign by technical head.
- Familiarity with IP Pabx 1-level troubleshooting.
Job Requirements
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
- Preferably at least 2 years of working experience in the related field
- Familiar with ITIL processes.
- Good understanding on Networking with hand-on experience on 1st level Network support:
- Routers (L3 device) and VPN knowledge.
- Switches (L2 device, POE or non-POE)
- VLAN network
- IP VOIP system (Call center & IP Pabx)
- Fortinet Firewall, FortiAP (or others firewall and AP’s product)
- Good understanding of Windows Servers, Hyper-V with hand-on experience on 1st level System support:
- Basic CLI command (window troubleshooting)
- Active Directory (GPO)
- Backup software (Veeam, Shadow Protect or Synology)
- Effective communication and presentation skills. Well verse in Bahasa Malaysia & English.
- Posses own transport and willing to travel on site (Branch office)
APPLY AT :- SPANCO