DHL Global Forwarding (Malaysia) Sdn Bhd

Executive, Field Sales – JOHOR

Job Description:

  • Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction
  • Respond to customer enquiries/complaints
  • Manages a defined portfolio of potential customers and wins them for a lasting business relationship with DGF
  • Responsible for establishing customer profiles and customer needs
  • Highlights to Area Sales Manager on observations of market dynamics for example competitors’ behavioural patterns
  • Provide specific advice / information to managers to facilitate business performance review and evaluation.
  • Develops sales plan/strategy/activities to achieve target budgets.
  • Responsible for conducting high quality presentation of the entire range of standardized products to customers
  • Establish and present customized offers to customers
  • Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures
  • Adhere to approved credit limits granted to customers and enforce previously agreed payment terms

Job Requirements:

  • Minimum 2 years’ experience in freight forwarding industry
  • Bachelor’s degree in any field
  • Excellent communication skills
  • Excellent negotiation skills
  • Excellent presentation skills
  • Strong interpersonal skills


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