Customer Service Officer – KUALA LUMPUR
- Mentoring and Learning Opportunities
- Career Progression
- Collaboration and Teamwork
- Represent company in a professional manner at all times to ensure customers have a pleasant experience.
- Attending walk in customers enquiries / feedbacks / complaints etc.
- Answering all incoming calls pertaining of customer enquiries / feedbacks / complaints etc.
- Maintaining PA System and perform necessary announcement or paging if required.
- To ensure all pamphlet or brochure is updated and will hand it out to customer when it needed.
- To record all necessary activities into CIR / Daily Log.
- Perform office duties on temporary basis when required.
- Analysing information and evaluating results to choose the best solution and solve problems. Observing, receiving, and otherwise obtaining information from all relevant sources.
- Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Providing information to co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Work together with A & P Team of any events as required (redemptions).
- Perform other related duties as when required.
- Candidate must possess at least a Diploma in any discipline.
- Minimum 1 year working experience in frontline service in shopping complex or hospitality industry.
- Proficient in English and Bahasa Malaysia.
- Knowledge of other languages will be an added advantage.
- Good telephone etiquette, pleasant personality and well groomed.
- Self-motivated and able to work independently.
- Willing to work on shift, weekends and Public Holidays.
- Fresh graduates are encourage to apply.
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