Kenanga Wholesale City Sdn Bhd

Customer Service Officer – KUALA LUMPUR

Job Highlights

  • Mentoring and Learning Opportunities
  • Career Progression
  • Collaboration and Teamwork

Job Description

  • Represent company in a professional manner at all times to ensure customers have a pleasant experience.
  • Attending walk in customers enquiries / feedbacks / complaints etc.
  • Answering all incoming calls pertaining of customer enquiries / feedbacks / complaints etc.
  • Maintaining PA System and perform necessary announcement or paging if required.
  • To ensure all pamphlet or brochure is updated and will hand it out to customer when it needed.
  • To record all necessary activities into CIR / Daily Log.
  • Perform office duties on temporary basis when required.
  • Analysing information and evaluating results to choose the best solution and solve problems. Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Providing information to co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Work together with A & P Team of any events as required (redemptions).
  • Perform other related duties as when required.


  • Candidate must possess at least a Diploma in any discipline.
  • Minimum 1 year working experience in frontline service in shopping complex or hospitality industry.
  • Proficient in English and Bahasa Malaysia.   
  • Knowledge of other languages will be an added advantage.
  • Good telephone etiquette, pleasant personality and well groomed.
  • Self-motivated and able to work independently.
  • Willing to work on shift, weekends and Public Holidays.
  • Fresh graduates are encourage to apply.


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