Qinetics Solutions Sdn Bhd

Customer Service (Fresh Grads) – KUALA LUMPUR

Job Highlights

  • Young and Fun Working Environment
  • Yearly Bonus & Increment

Job Description

Job Highlights

  • Fun and young team
  • Monthly company recreation activities
  • Yearly bonus and salary increment

Job Description



Summary: Customer service daily routine which generally consists of handling emails, livechats and ad-hoc tasks in regards to clients’ request.

  • To communicate with partners by telephone or electronic medium for domain matter.
  • To escalate unresolved queries to designated departments for further investigation. 
  • To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
  • To communicate progress and resolution of issues to internal and external customers.
  • To maintain accurate and quality response for ISO9001 audit and compliance purposes.
  • To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
  • To update daily listing for day to day operation according to the given requirement.


  • Candidate must possess at least a Degree in any field.
  • FINAL SEMESTER Students are encouraged to apply.
  • Required skills: Microsoft Office (Word, Excel, PowerPoint)
  • Fluent in English and Mandarin for both oral and written as the person need to deal with clients from China.
  • Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
  • Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
  • Willing to work on shift including weekend and public holiday. Allowance will be provided accordingly.

Benefits (for permanent role):

  • Entitled to shift allowance (up to RM1000/month)
  • Monthly Internet reimbursement
  • Business travel expenses is arranged and provided by Company
  • Performance based bonus and annual salary review (Performance review system applies)
  • Entitled for B-infinite card upon confirmation

APPLY AT :-https://myjobstreet.jobstreet.com.my/application/online-apply.php?AdvertisementSource=1&advertisement_id=5520121&fr=49&jobId=5522460&job_id=5522460&s=10&searchPath=%2Fjobs%3Fgclid%3DEAIaIQobChMI2KjnusamgQMVCKlmAh1VYALvEAAYASAAEgL6mfD_BwE%26pem%3Dgoogle%26tracking%3DSEM-MY-GGL-brandexact%26utm_campaign%3Dmy-c-ao-%255Bc%255D_jsmy_google_all_sem_brand_purebrand_eng_exact_ao-ra%26utm_content%3Dexact_jobstreet%26utm_medium%3Dcpc%26utm_source%3Dgoogle%26utm_term%3Djobstreet%2520malaysia&token=0~03f643f4-bf77-44c1-bd32-041fa5664526&trackData=%7B%22ApplySource%22%3A7%7D

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