Qinetics Solutions Sdn Bhd

Customer Service (Fresh Grads) – KUALA LUMPUR

Job Highlights

Job Description

POSITION: CUSTOMER SERVICES INTERN/FRESH GRAD (MANDARIN SPEAKER)

Responsibilities:

Summary: Customer service daily routine which generally consists of handling emails, livechats and ad-hoc tasks in regards to clients’ request.

To communicate with partners by telephone or electronic medium for domain matter.
To escalate unresolved queries to designated departments for further investigation.
To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
To communicate progress and resolution of issues to internal and external customers.
To maintain accurate and quality response for ISO9001 audit and compliance purposes.
To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
To update daily listing for day to day operation according to the given requirement.

Requirements:

Candidate must possess at least a Degree in any field.
FINAL SEMESTER Students are encouraged to apply.
Required skills: Microsoft Office (Word, Excel, PowerPoint)
Fluent in English and Mandarin for both oral and written as the person need to deal with clients from China.
Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
Willing to work on shift including weekend and public holiday. Allowance will be provided accordingly.

Benefits (for permanent role):

Entitled to shift allowance (up to RM1000/month)
Monthly Internet reimbursement
Business travel expenses is arranged and provided by Company
Performance based bonus and annual salary review (Performance review system applies)
Entitled for B-infinite card upon confirmation