Customer Service (Fresh Grads) – KUALA LUMPUR
- Young and Fun Working Environment
- Yearly Bonus & Increment
- Fun and young team
- Monthly company recreation activities
- Yearly bonus and salary increment
POSITION: CUSTOMER SERVICES INTERN/FRESH GRAD (MANDARIN SPEAKER)
Summary: Customer service daily routine which generally consists of handling emails, livechats and ad-hoc tasks in regards to clients’ request.
- To communicate with partners by telephone or electronic medium for domain matter.
- To escalate unresolved queries to designated departments for further investigation.
- To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
- To communicate progress and resolution of issues to internal and external customers.
- To maintain accurate and quality response for ISO9001 audit and compliance purposes.
- To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
- To update daily listing for day to day operation according to the given requirement.
- Candidate must possess at least a Degree in any field.
- FINAL SEMESTER Students are encouraged to apply.
- Required skills: Microsoft Office (Word, Excel, PowerPoint)
- Fluent in English and Mandarin for both oral and written as the person need to deal with clients from China.
- Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
- Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
- Willing to work on shift including weekend and public holiday. Allowance will be provided accordingly.
Benefits (for permanent role):
- Entitled to shift allowance (up to RM1000/month)
- Monthly Internet reimbursement
- Business travel expenses is arranged and provided by Company
- Performance based bonus and annual salary review (Performance review system applies)
- Entitled for B-infinite card upon confirmation
APPLY AT :-https://myjobstreet.jobstreet.com.my/application/online-apply.php?AdvertisementSource=1&advertisement_id=5520121&fr=49&jobId=5522460&job_id=5522460&s=10&searchPath=%2Fjobs%3Fgclid%3DEAIaIQobChMI2KjnusamgQMVCKlmAh1VYALvEAAYASAAEgL6mfD_BwE%26pem%3Dgoogle%26tracking%3DSEM-MY-GGL-brandexact%26utm_campaign%3Dmy-c-ao-%255Bc%255D_jsmy_google_all_sem_brand_purebrand_eng_exact_ao-ra%26utm_content%3Dexact_jobstreet%26utm_medium%3Dcpc%26utm_source%3Dgoogle%26utm_term%3Djobstreet%2520malaysia&token=0~03f643f4-bf77-44c1-bd32-041fa5664526&trackData=%7B%22ApplySource%22%3A7%7D