- Kuala Lumpur
- Customer Service – Call Centre (Call Centre & Customer Service)
- Full time
- RM 2,000 – RM 2,800 per month
Responsibilities
- Handle inbound / outbound calls from customers requiring roadside assistance services.
- Assess customer situations accurately; gather relevant vehicle and location information to determine service needs.
- Coordinate and dispatch appropriate service providers, including towing, tire replacement, battery assistance, lockout, and fuel delivery services.
- Provide customers with timely updates regarding service status, estimated arrival times, and resolution progress.
- Communicate professionally and empathetically with customers, particularly in stressful or emergency situations.
- Ensure prompt and effective resolution of customer concerns while maintaining a high level of customer satisfaction.
- Accurately document customer interactions, service requests, and case updates in the system.
- Liaise with service providers, internal teams to ensure efficient service delivery and issue resolution.
- Escalate complex or urgent cases in accordance with company policies/procedures.
- Meet established performance, quality, and customer service standards while maintaining attention to detail and accuracy.
Qualifications
- Proficient in analysing customer needs, technical issues and technical skills
- Strong customer support with problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced, pressure-driven environment.
Requirements
- Candidate must possess at least a Secondary School/SPM/”O” Level, any field.
- Required language(s): English, Bahasa Malaysia, Mandarin will be an advantage
- Preferably specializing in Customer Service or equivalent. Fresh graduates are encouraged to apply.
- Require rotational working shift
APPLY AT :- JOBSTREET MALAYSIA – ONEWORKS SDN BHD