Chenbro (Malaysia) Sdn. Bhd.

JOB DESCRIPTIONS

Establish, implement, monitor, and review the department’s annual KPIs.
Evaluate departmental performance and ensure quality objectives are aligned with overall company goals.
Take ownership of customer complaints and ensure timely response and resolution.
Prepare and review quality-related reports such as 8D, RCCA, SCAR, and Failure Analysis.
Implement corrective and preventive actions to eliminate root causes and prevent repeated issues.
Act as the key quality contact person for customers.
Provide quality updates, reports, and technical information during customer meetings and reviews.
Maintain effective communication with customers to support a high level of customer satisfaction.
Work closely with internal departments to investigate and resolve customer quality concerns.
Monitor quality-related projects and action plans to ensure timely completion and proper follow-up.
Plan and organize CQE departmental activities and manage daily quality operations.
Supervise, guide, coach, and assess team members to improve their technical capabilities and quality knowledge.

Bachelor’s Degree in Mechanical Engineering, Mold Engineering, Manufacturing Engineering, or another relevant engineering discipline.
At least 5 years of experience in Quality Engineering, Customer Quality Engineering, or a related quality function.
Minimum 3 years of experience in a supervisory, team lead, or managerial capacity.
Able to understand, read, and interpret engineering drawings and technical specifications.
Good understanding of mold construction, machining principles, and practical mold design concepts.
Familiar with ISO 9001 Quality Management System requirements and procedures.
Knowledge of BOM structures, project development stages, and related process flows.
Hands-on experience in managing customer complaints, RMA cases, response timelines, and follow-up actions.
Strong knowledge and practical application of:
- QC 7 Tools
- FMEA (Failure Mode and Effects Analysis)
- Reliability analysis and technical report preparation
- Mechanical manufacturing processes including stamping, machining, and molding
Strong ability to coordinate and communicate effectively across different departments when addressing quality matters.
Demonstrated leadership, team management, and people development capabilities.
Strong customer-oriented mindset with a commitment to quality performance and customer satisfaction.