Receptionist cum Admin Assistant
- Johor Bahru, Johor
- Receptionists (Administration & Office Support)
- Full time
- RM 2,800 – RM 3,400 per month
Job Responsibilities
- Adhere to the Client policy pertaining to Visitors & Outgoing calls.
- Follow client’s / Facility manager’s instructions during their client’s visit/occasions.
- Will be responsible for diverting Incoming & Outgoing calls to the concerned.
- Responsible for maintaining the confidentiality of client’s employees phone nos.
- Takes message accurately and see that they reach the proper persons
- Dial outgoing calls when necessary
- Co-ordinates with service providers for routine and preventive maintenance of telecommunication and office automation system
- Gives routine information and directs visitors
- Receives and signs for registered and insured letters and packages
- Performs routine clerical tasks, including receiving and sorting mail, stamping outgoing letters, typing reports, memoranda, payrolls, and menus; does filing
- Maintain records
- Operating as co-coordinator for help desk
- Attend phone calls, connecting in coming and out going calls with Office Executives and office staff.
- Extend courtesy to visitors, direct them to as per their requirement
- Maintaining of discipline at the reception
- If necessary, direct the employees/people looking for lost & found items to the in-charge lost & found items of the company.
- If there is a complaint mgmt. software download complains frequently, contact supervisors/shift engineers. Handover the complaint ASAP. Closing of complaints soon after resolution to ensure closing time within SLA.
- Assist in any event coordination and registration during business hours.
- Assist with FMS work order monitoring and closing.
- Assist in any admin or adhoc work requested by facility executive / facility manager
Requirement
- Minimum 2 to 5 years of previous experience in a similar type role in FM Industry
- Proficiency in English (MUST)
- Develop and maintain very good customer relations with clients
- Oversee day to day operations at the various sites
- Provide strong motivational and leadership
- Prepare and submit relevant reports as required
- Resolve customer complaints
- Ensure ISS employees adhere to Company Policies and Procedures & Quality Management System
- Sound oral and written communication skills
- Good interpersonal and teamwork skills
- Self-motivated and resourceful, with the proven ability to multi-task and operate successfully under tight deadlines and time pressures
- Good computer skills (Word, Excel, Power Point & Email)
APPLY AT :- JOBSTREET MALAYSIA – ISS INTERNATIONAL MALAYSIA