Customer Support / Customer Service Executive
- Position: Customer Service / Customer Support Executive
- Company: Alpha Masterclass Sdn. Bhd.
- Location: Puchong, Selangor (5 mins from LRT Pusat Bandar Puchong Station)
- Salary: RM3,000 – RM4,500
Job Description: As a Customer Service at Alpha Masterclass, you will play a pivotal role in enhancing customer satisfaction and achieving our sales goals. You will manage online events, provide exceptional customer interactions, and support our innovative trading education platform.
Responsibilities:
- Event Management: Coordinate and assist in webinars, online workshops, and Zoom sharing sessions.
- Sales Support: Engage in the sales process by interacting with customers, resolving queries, closing sales, handling payments, and following up on sales.
- Customer Relationship: Cultivate strong relationships with customers to enhance satisfaction and retention.
- Service Quality: Maintain high standards of service quality and assist with administrative tasks as needed.
- Student Guidance: Guide students in developing the correct trading mindset.
Requirements:
- Language Proficiency: Fluent in English, Bahasa Malaysia, and Mandarin.
- Mandarin proficiency is a plus for communicating with Mandarin-speaking clients, but not required. All candidates are welcome to apply.
- Education: Fresh graduates are encouraged to apply.
- Technical Skills: Proficient in G Suite and Microsoft Office; coding knowledge is a plus.
- Learning Mindset: Eager to learn new technologies that enhance work efficiency.
- Problem-Solving: Excellent problem-solving skills and attention to detail.
- Interpersonal Skills: Positive attitude, supportive, patient, and prioritizes every customer. Strong relationship-building abilities with prospects and team members.
- Trading Experience: Beneficial but not mandatory.
Rewards:
- Skill Development: Elevate your expertise with fully sponsored skillset training and certifications.
- Career Progression: Clear paths to managerial roles for your future growth.
- Open-Door Policy: Easy dialogue with our management team.
- Stability: Enjoy fixed allowances for added stability.
- Recognition: Comprehensive rewards program featuring Long Service, Best Performer, and Role Model Awards.
- Employee Well-being: Additional perks including sports, recreational activities, and exclusive employee vacation benefits.
Working Hours:
- Regular Hours: Monday to Friday, 9 AM to 6 PM.
- Event Hours: Availability for extended hours and weekends during events and workshops as needed (OT Available).
Company Culture: Alpha Masterclass encourages an inclusive and supportive work environment. Our company prioritizes diversity, equity, and inclusion, and we value the well-being of our employees. Our team enjoys a collaborative atmosphere with regular social events, flexible support, and a strong emphasis on work-life balance. We also offer remote work opportunities.
Employee Testimonials:
“Working at Alpha Masterclass has been a transformative experience. The supportive environment and growth opportunities have been incredible.” – [Gan Jing Khai]
“The commitment to diversity and inclusion here is truly inspiring. It’s a place where everyone feels valued.” – [Nur Syafiekah]
Join Us:
Apply now to be part of a team that values your growth and contribution!
Why Choose Alpha Masterclass:
- Competitive Salary: Our industry-leading salary ensures you are rewarded for your hard work.
- Inclusive Environment: We celebrate diversity and strive to create a supportive and inclusive workplace for all employees.
- Career Growth: We are committed to your professional development and offer clear paths for career progression.
Company information
Registration No.
202101025532
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- What’s your expected monthly basic salary?
- How many years’ experience do you have as a Customer Service Executive?
- Which of the following languages are you fluent in?
- Do you have experience in a sales role?
- What is your degree CGPA range?
APPLY AT :- JOBSTREET MALAYSIA – ALPHA MASTERCLASS SDN BHD