- Senai, Johor
- Help Desk & IT Support (Information & Communication Technology)
- Full time
- Add expected salary to your profile for insights
About the role
As an IT Officer at YKK (Malaysia) Sdn Bhd, you will play a crucial role in supporting the company’s technology infrastructure and ensuring the smooth operation of its IT systems. This full-time position is based in Senai, Johor, and will involve providing technical assistance and troubleshooting to employees across the organisation.
What you’ll be doing
- Providing first-line IT support and troubleshooting for hardware, software, and network-related issues
- Assisting with the installation, configuration, and maintenance of computer systems, software, and peripherals
- Responding to user requests and inquiries in a timely and efficient manner
- Documenting IT-related processes and procedures to maintain accurate records
- Collaborating with the IT team to implement and maintain security protocols and ensure data integrity
- Providing training and guidance to users on the proper use of IT systems and software
- Participating in the evaluation and implementation of new technologies to enhance the company’s IT infrastructure
What we’re looking for
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field
- Minimum 2 years of experience in a similar IT support or helpdesk role
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues
- Familiarity with common software applications, operating systems, and hardware components
- Excellent communication and interpersonal skills to interact effectively with users of varying technical expertise
- Ability to work independently and as part of a team to ensure efficient IT service delivery
- Willingness to learn and stay up-to-date with emerging technologies and industry trends
Provide client computer support, including setup, relocation, troubleshooting, and software/printer installation. - Manage Active Directory, Windows user profiles, and Office 365 email and SharePoint user access.
- Operate and manage IT helpdesk activities and user support requests.
- Support printer operations and resolve printing-related issues.
- Manage backup operations, restoration testing, DNS, DHCP, and File Server user access.
- Perform virtualization operations (VM creation, startup, shutdown, migration, and cloning).
- Administer AS400 basic system operations and user management.
- Manage laptop bring-out applications and portable device registration.
- Support UPS, EMS, CCTV, Door Access Control, and RPA troubleshooting.
Perform monthly and quarterly patch management for servers and client systems - Support ISMS operations, documentation updates, and audit activities.
- Manage and review IT contracts as assigned.
- Support network, firewall, switch, and SD-WAN operations.
- Participate in system upgrades, infrastructure projects, and other IT-related assignments as directed by management.
What we offer
- Competitive salary and benefits package
- Opportunities for professional development and growth within the company
- Collaborative and supportive work environment
- Flexible working arrangements
- Comprehensive health and wellness programs
APPLY AT :- JOBSTREET MALAYSIA YKK MALAYSIA SDN BHD