- Maluri, Kuala Lumpur
- Customer Service – Call Centre (Call Centre & Customer Service)
- Full time
- RM 2,800 – RM 3,000 per month
WHAT YOU WILL OWN:
● Handle inquiries from Riders and Order related issues via live chats/calls/email to ensure seamless customer and rider experience
● Develop excellent product knowledge to enhance riders’ experience and support
● Provide riders guidance in order to address the concerns raised, both on the deliveries and other issues
● Able to function as a one stop assistance centre by providing first contact resolution to our riders/stakeholders
● Able to multitask working on various channels
● Handle complaints, provide appropriate solutions and alternatives within the allocated time
● Adhere to the quality process set to ensure that we are providing accurate and timely service to the riders
● Grow as part of Live Operations in line with the client values and COE principles
● Ability to work on personal and team goals as part of a dynamic team in a fast paced environment
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
● Candidates have at least an SPM or Diploma certificate
● Preferably with at least 1 – 2 years of working experience in customer service field
● Fresh graduates are welcome to apply
● Basic English communication skills
● Well versed in local language
● Typing speed of at least 35 wpm with 95% accuracy
● Ability to maintain composure in a multitasking, high energy environment
● Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
● Preferably with strong computer navigation skills
● Familiarity with Google Suite
APPLY AT :- JOBSTREET MALAYSIA – CONCENTRIX