Senior Customer Service Specialist (Live Chat & WFH)
- Kuala Lumpur
- Customer Service – Call Centre (Call Centre & Customer Service)
- Full time
- RM 4,700 – RM 5,400 per month
Job Description
- Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer satisfaction/retention.
- Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting.
- Proactively identify, summarize, and verify potential issues through user feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.
- Handle unexpected events and tasks assigned by supervisors.
Qualifications
- Good at communication, coordination, clear thinking, and flexible problem-solving to quickly clarify user issues.
- Strong sense of responsibility and independence, good emotional management, and strong ability to handle pressure.
- Overtime pay is provided in accordance with the law, and the ability to accept possible overtime/shift changes during event periods.
- Typing speed of at least 40 words per minute.
Working Hours:
5 day/week (including weekends), depending on scheduled roster.
Shift Hours: 11am – 8pm & 15:00pm – 12am (including 1hr break time)
APPLY AT :- JOBSTREET MALAYSIA – PIXL SOLUTIONS