- Ipoh, Perak
- Administrative Assistants (Administration & Office Support)
- Full time
- RM 2,300 – RM 2,800 per month
Duties and Responsibilities:
- Schedules and monitoring service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner.
- Overseeing and handling customer’s payment in the department.
- Provides a complete and accurate written cost estimate for labour and parts. Establishes “promised time”.
- Monitor on, including every service advisors’ progress of repair throughout the day.
- Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Oversee and maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
- Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
Job Requirements
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
- Good customer orientation, Positive serving attitude, Friendliness and Patience towards customer.
- Good verbal manners and showing respect and trustworthiness.
- Fluent in English & Bahasa Malaysia.
- Candidate with working experience in related field will be added advantage.
- Full-Time position(s) available.
Employer questions
Your application will include the following questions:
- How many years’ experience do you have as an Administration Role?
- How many years’ experience do you have as a service adviser?
- Which of the following types of qualifications do you have?
- How would you rate your English language skills?
- Which of the following statements best describes your right to work in Malaysia?
- How many years’ experience do you have as a customer services representative?
- What’s your expected monthly basic salary?
- Which of the following languages are you fluent in?
APPLY AT :- JOBSTREET MALAYSIA – TIAN SIANG PREMIUM AUTO